Club Manager

Planet Fitness; Amarillo (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Planet Fitness East Amarillo is seeking a Club Manager to oversee gym operations and deliver an exceptional Judgement Free member experience while driving financial success.

You will lead a team of Assistant Managers, Member Service Representatives, Trainers and Custodians, manage payroll, front desk duties, member tours and sign-ups, and coordinate maintenance and safety compliance to uphold Planet Fitness standards.

Qualifications

• Superior customer service skills.
• Experience working as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Oversee gym operations to ensure exceptional member experience and financial success.
• Recruit, hire, train and develop staff including Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Schedule staff and ensure shifts are covered; manage payroll.
• Lead by example and ensure adherence to PF values and goals.
• Handle front desk activities: answer questions, check members in, sign-ups and tours.
• Ensure opening/closing of gym and maintenance of facilities.
• Manage marketing promotions and expenditures; perform daily bank deposits.
• Prepare HR related forms and track weekly/monthly/annual statistics.
• Provide backup support for absent employees.

Skills

Customer service

Leadership

Problem solving

CPR Certification

Energetic

Education

High School Diploma or GED

Tools

Microsoft Suite

Job description

Planet Fitness comes to East Amarillo, Texas

!!!!!

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff Management
  
  • Schedule staff and ensure all shifts are covered.
• • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• • Administration and processing of all weekly/bi-weekly employee payroll.
• • Resolve employee issues or concerns.
• • Manage disciplinary/termination activities.
• Involved in all front desk related activities including:
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• • Check members into the system.
• • New member sign-up.
• • Take prospective members on tours.
• • Facilitate all member requests, issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
  
  • Ensure safety of employees, members and club property.
• • Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50lbs.
• Will occasionally encounter toxic chemicals during shift.

This club is independently owned and operated by a franchisee. Your application will go directly to the franchise club, and all hiring decisions will be made by the management of that franchise club. Planet Fitness Headquarters has no direct, indirect or reserved control over the hiring decisions made by any franchise clubs. All inquiries about employment at this club should be made directly to the club, and not to Planet Fitness Headquarters.