Club Lounge Attendant (\"Asistente del Salon Club\")

Azul Hospitality; Dallas (TX); On-site; USD 24,000 - 36,000; Full time

Job summary

Azul Hospitality seeks an entry-level Food & Beverage Attendant for Renaissance Saint Elm Dallas Downtown Hotel in Dallas, TX. The role focuses on friendly, professional service, lounge setup and replenishment, guest greeting, and maintaining a safe, clean dining environment.

The position requires strong guest service skills, basic computer use, and knowledge of menu items. Flexibility for full-time/part-time shifts, and adherence to company standards, are essential for success in this hotel

Qualifications

• Requires strong guest service orientation and professional interaction with guests.
• Excellent verbal and written communication skills.
• Ability to read and write to facilitate operations and orders.
• Basic computer skills for POS and inventory duties.
• Knowledge of menu items and preparation methods helpful for guest inquiries.

Responsibilities

• Set up Club Lounge for AM/PM shifts; pull stock and indicate on pull sheets.
• Greet guests, assist with station orientation and guest inquiries.
• Maintain and clean lounge area; clean surfaces, equipment, and dining areas.
• Break down stations, restock condiments, and leave lounge ready for next shift.
• Assist with safety policies and report maintenance or safety issues.

Skills

Guest service

Communication

Reading/Writing

Basic computer skills

Menu knowledge

Food safety

Education

High school diploma or equivalent

Job description

Job DetailsLevel: EntryJob Location: Renaissance Saint Elm Dallas Downtown Hotel - Dallas, TX 75201Position Type: Full-Time/Part-TimeJob Shift: AnyJob Category: Hospitality - Hotel

POSITION PURPOSE

Serve and maintain food and beverage items for guests in a friendly, enthusiastic, professional, and timely manner while creating a safe and clean environment.

ESSENTIAL FUNCTIONS

• Set up Club Lounge for AM/PM shift scheduled for. Pull necessary stock and indicate on pull sheets for processing of all inventories used. Completing pull sheets and delivering to stewards for processing of necessary dishes and utensils. Polish all glass, plates, and stemware. Place food product out in an appetizing and appealing manner.
• Greet all guests arriving and ensure all guests entering are allowed access. Familiarize new guests with the stations and offer any assistance.
• Clean up after guests are finished and prepare for arrival of new guests. Maintain lounge by sweeping, detailed cleaning of all countertops, chafing dishes, cabinets, pantries, chairs, and tables. Dusting of mirrors, artwork, computer, desk, fax machine, and display tables. Cleaning of windows, sweeping of patio, cleaning of trash from guests in landscaping around patio. Clean all walls and entry doors. Clean high chairs.
• Break down all stations and return dirty dishes to stewarding dept. Refill all salt and pepper dispensers, restock napkins, condiments, and leave lounge stocked and clean for the next shift. Clean refrigerator, start dishwasher, clean kitchen floors, and clean cart while placing clean bus tubs.

SUPPORTIVE FUNCTIONS

• Assist with any guest inquiry.
• Welcome and acknowledge all guests according to company standards and anticipate and address guests service needs. Speak with others using clear and professional language.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Perform other reasonable job duties as requested by direct and indirect Supervisors.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Knowledge of the appropriate table settings and service ware.
• Ability to describe all menu items and methods of preparation.

Physical Demands

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.

• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently.
• Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

QUALIFICATION STANDARDS

Education

High school or equivalent education required.

Experience

Two years experience as food server in full service restaurant is preferred. Customer service experience required.

Licenses or Certificates

Must be minimum age to serve alcohol for PM shifts.

GROOMING

All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.

ATTENDANCE

Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

Qualifications