Club Enablement Lead

Sam's Club; St. Louis (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, vision, and dental coverage

401(k) and stock purchase plan

Paid time off including holidays

Company discounts

Tuition and education reimbursement

Job summary

Sam's Club in St. Louis is seeking a dedicated individual to lead the onboarding and training of new associates while fostering a people-first environment. Ideal candidates will have retail and customer service experience, with a focus on mentoring and development.

This role ensures compliance with safety standards and promotes associate engagement to enhance the member experience across the club. Join us for a rewarding opportunity with benefits including health coverage and educational assistance.

Qualifications

• 6 months of retail experience with front-end equipment.
• 6 months of customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Leads onboarding efforts for new associates.
• Facilitates orientation sessions aligned with company values.
• Oversees compliance with onboarding protocols.
• Fosters an engaging environment to improve retention.

Skills

Retail experience

Customer service experience

Team leadership

Training and mentoring

Job description

Position Summary

Position Summary...

What you’ll do

Leads the rollout of new tools, technologies, and processes to improve club efficiency and member experience.

Coordinates onboarding efforts to ensure new associates adapt to club operations, culture, and expectations within their first 30, 60, 90, and 180 days.

Facilitates orientation sessions aligned with Sam’s Club values and operational goals.

Oversees the completion of I‑9 documentation and ensures compliance with onboarding protocols.

Reinforces training through daily routines and promotes continuous learning and operational consistency.

Maintains deep expertise in club roles, job functions, compliance protocols, and safety standards.

Provides guidance and support to associates on systems, safety practices, and operational procedures.

Fosters a collaborative, people‑first environment that drives associate engagement and retention.

Champions change initiatives and collaborates across departments to drive adoption and engagement.

Acts as a connector within the club, cultivating relationships and building trust across teams.

Supports efforts to lower turnover and promote career growth through consistent coaching and mentorship.

Ensures club operations align with Sam’s Club strategic goals and values.

Monitors and supports compliance with safety standards and operational protocols.

Promotes consistency in execution across departments to enhance member and associate experiences.

Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.

Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co‑workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.

Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.

Core Values

Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.

Respect the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.

Respect the Individual: Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.

Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Act with Integrity: Acts in a self‑less manner and is consistently humble, self‑aware, honest, fair, and transparent.

Serve our Customers and Members: Delivers results while putting the customer first.

Serve our Customers and Members: Makes decisions based reliable information; balances short‑ and long‑term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.

Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.

Strive for Excellence: Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company‑paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty and voting. You will also receive PTO or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $22.00 to $30.00*.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

• 6 months retail experience including operating front‑end equipment (for example, cash register) AND 6 months customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Leading a front‑end team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.

Primary Location: 10735 W FLORISSANT AVE, SAINT LOUIS, MO 63136‑2403, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.