CLUB Customer Service Outfitter

Bass Pro Outdoor World; Charlotte (NC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Discounts on merchandise

Medical insurance

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a CLUB Customer Service Outfitter to provide world-class service, educate guests about CLUB membership, and act as the product expert for CLUB processes including member acquisition, activation, sales, and compliance.

The role emphasizes welcoming customers, performing payments, handling applications, coaching peers, and supporting store operations to deliver a complete CLUB Member experience.

Qualifications

• High school diploma or equivalent experience.
• 0–2 years of experience.
• Excellent organization and attention to detail.
• Customer service environment experience.
• Excellent verbal and written communication skills.

Responsibilities

• Greet customers and present CLUB membership opportunities.
• Demonstrate CLUB products and explain benefits.
• Process payments, answer account questions, and process applications.
• Maintain accurate CLUB inventory and organize the CLUB Booth.
• Provide daily feedback and reports.
• Assist in CLUB operations and compliance programs.

Skills

Excellent organization

Customer service experience

Verbal communication

Written communication

Adaptability

Self-motivation

Education

High school diploma or equivalent

Job description

POSITION SUMMARY:

The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.

ESSENTIAL FUNCTIONS:

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.


• Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provides current member with a unique and exclusive experience.


• Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs.


• Demonstrates products to customers.


• Remains knowledgeable of advertised sales.


• Helps meet metric goals and objectives for self and store.


• Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized.


• Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.


• Provides daily feedback and reports in a timely and accurate manner.


• Provides peer coaching, recognition, and support as a CLUB advocate and representative.


• Provides service to all areas of the store based on business need.


• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High school diploma or equivalent experience


• Experience: 0 to 2 Years of Experience

KNOWLEDGE, SKILLS, AND ABILITY:

• Excellent organization skills and attention to details.


• Experience in a customer service environment.


• Excellent verbal and written communication skills.


• Adaptability to new processes and procedures.


• Excellent self-motivation and initiative while unsupervised.

TRAVEL REQUIREMENTS:

N/A

PHYSICAL REQUIREMENTS:

• Stand and/or walk during shift to assist customers on the sales floor, etc.


• Hear well enough to constantly communicate with others to exchange information


• Constantly repeat motions that may include the wrists, hands and/or fingers


• Constantly assess the accuracy, neatness and thoroughness of work assigned


• Light work that includes lifting and moving objects up to 20 pounds constantly


• Occasionally ascend or descend ladders, stairs, step stools, etc


• Occasionally work in noisy environments

INDEPENDENT JUDGEMENT :

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Full Time Benefits Summary:

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!


• Medical


• Dental


• Vision


• Health Savings Account


• Flexible Spending Account


• Voluntary benefits


• 401k Retirement Savings


• Paid holidays


• Paid vacation


• Paid sick time


• Bass Pro Cares Fund


• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

• Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.


• If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Bass Pro Shops