CLUB Customer Service Associate - Seasonal

Bass Pro Shops; Gurnee (IL); Hybrid; USD 21,000 - 24,000; Part time

Benefits offered by this job

Discounts on retail merchandise

Dental

Vision

401k

Paid holidays

Paid vacation

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a Seasonal CLUB Customer Service Associate in Gurnee, IL. The role focuses on selling CLUB memberships, delivering world-class customer service, and promoting the exclusive benefits of the CLUB program.

The position supports store operations and customer experience during the busy holiday season. Starting pay ranges from $15.00 to $17.75 per hour, with benefits including discounts, dental/vision coverage, and 401k.

Qualifications

• Minimum Degree Required: High school diploma or equivalent.
• Experience: 0 to 2 years of experience in a customer service environment.
• Excellent verbal and written communication skills; ability to adapt to new processes.

Responsibilities

• Greet customers and promote Bass Pro Shops CLUB membership.
• Explain CLUB benefits and process applications or activations.
• Assist customers on the sales floor and provide product knowledge.
• Support CLUB operations and maintain accurate inventory and booth cleanliness.

Skills

Customer service

Communication

Organization

Adaptability

Self-motivation

Education

High school diploma or equivalent

Job description

## CLUB Customer Service Associate - SeasonalApply: Gurnee, IL: Part time: Posted Yesterday: End Date: November 9, 2026 (30+ days left to apply): R266523**‘Tis the Season for Hiring! Are you looking for a fun seasonal position with the opportunity to earn extra money for the holidays AND enjoy our Outfitter Discount?****Join us for our National Hiring Event:*** **Wednesday, October 7th and Thursday, October 8th*** **10 am – 7 pm*** **Bass Pro Shops, 6112 W. Grand Ave., Gurnee, IL 60031*** **847-856-1229****Be prepared to interview for various positions on the spot! Apply prior to arrival to expedite the process at careers.basspro.com*****POSITION SUMMARY:***The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.***ESSENTIAL FUNCTIONS:**** Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.* Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or provides current member with a unique and exclusive experience.* Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.* Demonstrates products to customers.* Remains knowledgeable of advertised sales.* Helps meet metric goals and objectives for self and store.* Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized.* Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.* Provides daily feedback and reports in a timely and accurate manner.* Provides peer coaching, recognition, and support as a CLUB advocate and representative.* Provides service to all areas of the store based on business need.* ALL OTHER DUTIES AS ASSIGNED***EXPERIENCE/QUALIFICATIONS:**** Minimum Degree Required: High school diploma or equivalent experience* Experience: 0 to 2 Years of Experience***KNOWLEDGE, SKILLS, AND ABILITY:**** Excellent organization skills and attention to details.* Experience in a customer service environment.* Excellent verbal and written communication skills.* Adaptability to new processes and procedures.* Excellent self-motivation and initiative while unsupervised.***TRAVEL REQUIREMENTS:**** N/A***PHYSICAL REQUIREMENTS:**** Stand and/or walk during shift to assist customers on the sales floor, etc.* Hear well enough to constantly communicate with others to exchange information* Constantly repeat motions that may include the wrists, hands and/or fingers* Constantly assess the accuracy, neatness and thoroughness of work assigned* Light work that includes lifting and moving objects up to 20 pounds constantly* Occasionally ascend or descend ladders, stairs, step stools, etc* Occasionally work in noisy environments***INDEPENDENT JUDGEMENT***:* Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.Starting Pay Rate: $15.00 - $17.75**Part Time Benefits Summary:** Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!* Dental* Vision* Voluntary benefits* 401k Retirement Savings* Paid holidays* Paid vacation* Bass Pro Cares Fund* And more!Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.*Reasonable Accommodations*Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail] Pro Shops