CLUB Customer Service Associate

Bass Pro, LLC; Grandville (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Part-time benefits

Employee discounts

401k Retirement Savings

Paid holidays

Paid vacation

Job summary

Bass Pro Shops Grandville, MI is seeking a part-time CLUB Customer Service Associate to deliver world-class service and promote CLUB membership. You will be the product expert, processing payments, assisting with CLUB applications, and supporting store operations with a focus on member experience.

The role requires a high school diploma or equivalent and 0–2 years in customer service, with strong communication, organization, and initiative to work independently in a busy retail environment.

Qualifications

• High school diploma or equivalent experience.
• 0–2 years of experience in a customer service role.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Self-motivation and ability to work unsupervised.

Responsibilities

• Greet customers and promote Bass Pro CLUB Member benefits.
• Execute CLUB operations and compliance programs.
• Demonstrate products to customers.
• Keep the CLUB booth clean, organized, and inventory accurate.
• Process payments, answer account questions, and handle CLUB applications.
• Provide daily feedback and contribute as a CLUB advocate.

Skills

Excellent organization

Customer service experience

Verbal and written communication

Adaptability to new processes

Self-motivation / initiative

Education

High school diploma or equivalent

Job description

CLUB Customer Service Associate### CLUB Customer Service AssociateApply: Grandville, MI: Part time: Posted Today: End Date: January 9, 2027 (30+ days left to apply): R272262***POSITION SUMMARY:***The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.***ESSENTIAL FUNCTIONS:**** Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.* Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or provides current member with a unique and exclusive experience.* Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.* Demonstrates products to customers.* Remains knowledgeable of advertised sales.* Helps meet metric goals and objectives for self and store.* Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized.* Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.* Provides daily feedback and reports in a timely and accurate manner.* Provides peer coaching, recognition, and support as a CLUB advocate and representative.* Provides service to all areas of the store based on business need.* ALL OTHER DUTIES AS ASSIGNED***EXPERIENCE/QUALIFICATIONS:**** Minimum Degree Required: High school diploma or equivalent experience* Experience: 0 to 2 Years of Experience***KNOWLEDGE, SKILLS, AND ABILITY:**** Excellent organization skills and attention to details.* Experience in a customer service environment.* Excellent verbal and written communication skills.* Adaptability to new processes and procedures.* Excellent self-motivation and initiative while unsupervised.***TRAVEL REQUIREMENTS:**** N/A***PHYSICAL REQUIREMENTS:**** Stand and/or walk during shift to assist customers on the sales floor, etc.* Hear well enough to constantly communicate with others to exchange information* Constantly repeat motions that may include the wrists, hands and/or fingers* Constantly assess the accuracy, neatness and thoroughness of work assigned* Light work that includes lifting and moving objects up to 20 pounds constantly* Occasionally ascend or descend ladders, stairs, step stools, etc* Occasionally work in noisy environments***INDEPENDENT JUDGEMENT***:* Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.**Part Time Benefits Summary:** Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!* Dental* Vision* Voluntary benefits* 401k Retirement Savings* Paid holidays* Paid vacation* Bass Pro Cares Fund* And more!**We will be accepting applications on an ongoing basis.** Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. *Reasonable Accommodations*Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].