Club Concierge - Snowmass Mountain Club - Winter

Aspen Skiing Company; United States; In loco; USD 25.000 - 39.000; Tempo pieno

Descrizione del lavoro

Aspen Hospitality, a division of Aspen One, seeks a Club Concierge to provide high-level personalized service to members and guests at a private mountain club. You will manage snack/beverage offerings, coordinate ski valet, and assist with local reservations, ensuring a welcoming, professional environment.

You will report to the Club Manager and contribute to smooth operations across departments with a focus on discreet service, organization, and guest satisfaction.

Competenze

• High school diploma or equivalent required.
• Prior hospitality or private club experience preferred.
• TIPS or alcohol service certification helpful but not required.
• Food Handler Certification preferred.

Mansioni

• Greet and engage with members and guests by name, offering a warm and attentive welcome.
• Maintain, stock, and present complimentary snack and beverage offerings reflecting club standards.
• Monitor lounge cleanliness and ambiance to ensure a comfortable, orderly space.
• Coordinate ski valet services including equipment storage and rentals or tuning assistance.
• Assist members with local reservations for dining, activities, spa appointments, and transportation.
• Maintain accurate records of guest visits and transactions (e.g., day tickets, guest use limits).
• Communicate with internal departments to fulfill member requests.
• Assist with light administrative tasks including email, package handling, and member account documentation.
• Support inventory tracking and retail for club merchandise as applicable.
• Provide information on Mammoth and surrounding area conditions, activities, and events.
• Report member feedback, issues, or complaints to the Club Manager promptly.
• Perform other duties as assigned.

Conoscenze

Guest service

Discretion

Multitasking

Organization

Verbal communication

Bilingual (helpful)

Team collaboration

Problem solving

Calm under pressure

Formazione

High school diploma

Strumenti

Data entry software

Internal communication platforms

Descrizione del lavoro

Company Description

Aspen Hospitality, a division of Aspen One , develops, owns, andoperatesa growing portfolio of luxury and upper-scale hotels, private clubs, and branded residential properties underThe NellandLimelightbrands.This includesThe Little Nell, Aspen’s only Five-Star, Five-Diamond ski-in/ski-out hotel and its affiliated Residenceslocatedat the base of Aspen Mountain, as well as a newNellproperty currently in development at Rockefeller Center in New York City.

Across its portfolio, Aspen Hospitality isinspired by place, united by purpose, defined by you,with Limelight hotels including those across Colorado in Aspen, Snowmass, Denver, and Boulder(opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028).

Aspen Hospitality also owns andoperatestheAspen Mountain Club, Snowmass Mountain Club, and Mammoth Lakes Mountain Club. For more information, visit www.aspenhospitality.co .Please note that all official communications from the Talent Acquisition or Human Resourcesteam are sent from email addresses within the [e-mail], aspen.com,aspensnowmass.com,aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Job Description

Position Summary

The Club Concierge provides high-level personalized service to all members and their guests while maintaining the professional standards of a private mountain club. The role focuses on creating a welcoming, comfortable environment, managing amenity-style snack and beverage offerings, and assisting with daily needs such as activity coordination, equipment logistics, and local arrangements. This position reports to the Club Manager.

Job Posting Deadline

Applications for this position will be accepted until November 1, 2026.

Essential Job Functions

• Greet and engage with members and guests by name, offering a warm and attentive welcome
• Maintain, stock, and present complimentary snack and beverage offerings (e.g., chips, soft drinks, charcuterie boards) to reflect club standards
• Monitor lounge cleanliness and ambiance, ensuring a consistently comfortable, orderly, and well-stocked space
• Coordinate ski valet services including equipment storage, retrieval, and assistance with rentals or tuning
• Assist members with local reservations for dining, activities, spa appointments, and transportation
• Maintain accurate records of guest visits and transactions (e.g., day tickets, guest use limits)
• Communicate efficiently with internal departments including ski concierge, valet, and Membership Office to fulfill member requests
• Assist with light administrative tasks including email communication, package handling, and member account documentation
• Support inventory tracking and retail sales for club merchandise, as applicable
• Provide information on Mammoth and surrounding area conditions, activities, and events
• Report member feedback, issues, or complaints to the Club Manager in a timely manner
• Perform other duties as assigned

Qualifications

Education & Experience Requirements

• High school diploma or equivalent required
• Prior experience in a hospitality or private club setting preferred
• TIPS or alcohol service certification helpful but not required
• Food Handler Certification preferred

Knowledge, Skills, & Abilities

• Strong guest service orientation with discretion and professionalism
• Knowledge of greater Mammoth area activities and seasonal offerings
• Basic food and beverage service experience, including snack and beverage presentation
• Working understanding of ski equipment and mountain operations
• Computer proficiency; comfortable with data entry and internal communication platforms
• Strong organizational and multitasking skills
• Ability to work autonomously and collaborate with other departments
• Clear, professional verbal communication; bilingual skills helpful
• Calm under pressure and responsive in fast-paced, high-service environments
• Basic inventory and record-keeping abilities
• Ability to lift and carry light supplies or equipment when needed
• Flexible schedule, including weekends and holidays

Additional Information

Work Environment & Physical Demands

• Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
• Regularly work indoors with no adverse conditions
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our