Club Attendant

24 Hour Fitness USA, LLC; Ontario (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

24 Hour Fitness USA, LLC is seeking a Club Attendant to uphold member satisfaction through exceptional cleaning and maintenance across multiple club areas, including locker rooms and fitness zones.

The role requires the ability to follow written instructions, work independently, and communicate effectively with staff and members. Travel between clubs may be required; the position is on-site with a focus on cleanliness, safety, and customer service.

Qualifications

• Cleaning practices and procedures.
• Understand and follow written instructions.
• Effectively communicate (verbal and writing skills).
• Work independently in the absence of supervision.
• Attention to detail.
• Establish and maintain cooperative working relationships with those contacted in duties.

Responsibilities

• Cleans and dusts walls, mirrors, countertops, glass, and windows.
• Sweeps, mops, scrubs, and vacuums floor of all club areas.
• Cleans and dusts all weight and cardio equipment.
• Restocks supplies.
• Empties clubs' garbage and recycling containers.
• Completes daily and weekly scope of work as assigned.
• Performs special cleaning projects as assigned.
• Cleans wet areas (pool deck, pool, steam room, sauna) where applicable.
• Performs minor cosmetic repair on equipment.
• Partners with Facilities Technician for cleaning on equipment per maintenance guide.
• Performs minor painting as directed by GM and Facilities Technician.
• Use janitorial supplies per product labels and club manuals.
• Report facility maintenance issues via Service Channel.
• Report member complaints to GM.

Skills

Cleaning procedures

Written instructions

Verbal communication

Independent work

Attention to detail

Interpersonal skills

Education

High School Diploma or GED

Job description

JOB SUMMARY

The Club Attendant will drive member satisfaction by providing exceptional customer service through performing a variety of maintenance and cleaning tasks to keep the facility in a healthy, clean and orderly standard.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Cleans and dusts walls, mirrors, countertops, glass, and windows
• Sweeps, mops, scrubs, and vacuums floor of all areas of club, including locker rooms, weight area, cardio, office space, hallways, stairs, etc.
• Cleans and dusts all weight and cardio equipment
• Restocks supplies
• Empties clubs' garbage and recycling containers
• Completes daily and weekly scope of work as assigned
• Performs special cleaning projects as assigned
• Cleans and maintains wet areas of the club, if applicable (cleaning pool deck, vacuuming pool, cleaning steam room and sauna and conducting regular pool chemical testing). Not all clubs have wet areas
• Performs minor cosmetic repair on equipment (rust removal, touch up paint, re-labeling, etc.)
• Partners with Facility Technician to perform cleaning duties on equipment as outlined in preventative maintenance guide
• Performs minor painting as approved / directed by General Manager and Facilities Technician
• Use all janitorial supplies in accordance to product labels and club manuals
• Report all newly identified facility maintenance issues via Service Channel
• Report any member complaints to the General Manager

ORGANIZATION RELATIONSHIPS

Partners with the Facilities Technician and reports to the General Manager. The club attendant will regularly interact with club management, team members and members.

REQUIRED QUALIFICATIONS

Knowledge, Skills & Abilities

• Cleaning practices and procedures
• Understand and follow written instructions
• Effectively communicate (verbal and writing skills)
• Work independently in the absence of supervision
• Attention to detail
• Establish and maintain cooperative working relationships with those contacted in the course of duties

Minimum Educational Level/Certifications

• High School Diploma or General Education Diploma (GED)

Minimum Work Experience and Qualifications

• Six months of janitorial experience

Physical Demands/ Environmental Conditions

• While performing duties of this job, the employee is regularly required to stand, walk, and use hands and arms
• Frequently required to climb, balance, stoop, kneel, crouch, or crawl
• Regularly required to lift up to 25 pounds. Occasionally required to lift up to 100 pounds
• Telephone usage: Ability to communicate with internal and external members
• Required usage of cleaning chemicals, ladders, and cleaning utensils
• Regularly exposed to moving mechanical parts
• Noise level in the environment is occasionally loud

Travel Requirement

• Travel from club to club may be required

DISCLAIMER

This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Area of Interest

Facilities

summary

Benefits Summary

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.