CLUB - Assistant Club Manager

Planet Fitness-United Fitness Partners; Mesa (AZ); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

United FP is seeking an Assistant Club Manager to help oversee daily club operations and ensure an exceptional member experience. The role focuses on driving performance, recruiting frontline staff, and maintaining a clean, energetic Judgement Free Zone.

You will work with the Club Manager to supervise teammates, uphold core values, and deliver consistent results in a fast-paced fitness environment.

Qualifications

• Must be 18 years or older
• Excellent customer service with high member-care standards
• Experience leading teams in retail or fitness environments
• Self-starter with motivation and enthusiasm
• Well organized, reliable, detail oriented, able to work without direct supervision

Responsabilités

• Assist with oversight of club operations and member experience
• Support recruitment through initial phone interviews of staff
• Drive club metrics in line with business performance
• Lead by example to deliver exceptional service and maintain a high-energy environment
• Ensure cleanliness, organization, and adherence to standards in the club

Connaissances

Customer service

Team leadership

Interviewing

Recruitment

Performance metrics

Formation

High School Diploma/GED

Description du poste

THE PLANET FITNESS MISSIONWe at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgement free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it’s all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that’s what you need. We need you, because face it, our planet wouldn’t be the same without you. You belong!ORGANIZATION OVERVIEWTitle: Assistant Club ManagerReports To: Club ManagerFLSA Classification: Non-ExemptTHE OPPORTUNITYLook no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived!United FP is dynamic, growing and continually evolving. You must be self-motivated. You should think like an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver consistently and over the top results! A role with United FP is an opportunity to be a part of something special. If you would love working for a rapidly, growing company that changes people’s lives for the better every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job!What You'll Be DoingWe are looking for a motivated individual to join our team as an Assistant Manager and grow into a greater opportunity with United FP. The Assistant Manager will be responsible for assisting with oversight of club operations, guaranteeing an exceptional member experience and ensuring financially stability of the club. This position plays a critical role in assisting with managing our teammates to maintain a high-energy environment in the Judgement Free Zone. We want to give you the tools to succeed and work for a company in a competitive environment that lives its Core Values. What are our Core Values, you might ask? They are: We Win Together| Be Better Every Day| Be Kind & Respectful| Do the Right Thing| and Everyone Matters• Assist in the interviewing and recruitment process by completing initial phone interviews of member service representatives and fitness trainers.• Able to drive club metrics in alignment with business performance.• Lead by example and inspire teammates to deliver +1% service to build Raving Fans and operational excellence.• Monitor inventory and review daily/weekly/monthly sales numbers with club manager to identify opportunities and modifies execution as needed to improve performance.• Uphold company standards to deliver the mission and values; manage a clean, friendly, and wellmaintained club.• Ensure teammates consistently execute the basics in punctuality, dress code compliance, friendliness, and cleanliness.• Assist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in \"like new\" condition.• Front End employees to promote career growth through training, development, and performance assessment.• Perform other duties as assigned by the Club Manager.Note: This job description is just the beginning of how you can contribute to the growth of our business. We look forward to the journey ahead and how duties, responsibilities, and activities may change as we learn and grow.What You'll Bring to the Table:• Must be a minimum of 18 years of age.• High School Diploma/GED equivalent.• Excellent Customer Service skills with a high degree of member care.• Previous experience leading teams in the retail or fitness environment.• Self-starter, motivated and enthusiastic about creating the best experience for members.• Well organized, reliable, detail oriented, and able to work without direct supervision in a team environment.Physical Demand• Must be able to occasionally lift, push, or pull at least 50 lbs.• Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch.