Cloud Transformation Technical Account Manager (TAM)

Google LLC; Chicago (IL); On-site; USD 140,000 - 204,000; Full time

Job summary

Google LLC seeks a Technical Account Manager (TAM) to guide customers through Google Cloud transformations and drive successful Cloud Consulting engagements. You will coordinate across enterprise stakeholders and cross-functional teams to deliver strategic modernization initiatives.

Join a role focused on accelerating cloud adoption, defining roadmaps, and ensuring executive-level engagement. Strong customer-facing experience and cloud operations knowledge are essential for success across

Qualifications

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 8 years of experience in a customer-facing role working with stakeholders, managing customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), cloud technical support, cloud escalation management, or cloud consulting.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Skills

Customer-facing

Stakeholder management

Cloud operations exposure

Education

Bachelor's degree in CS/Engineering or related field

Job description

Google LLC seeks a Technical Account Manager (TAM) to guide customers through Google Cloud transformations and drive successful Cloud Consulting engagements. You will coordinate across enterprise stakeholders and cross-functional teams to deliver strategic modernization initiatives.

Join a role focused on accelerating cloud adoption, defining roadmaps, and ensuring executive-level engagement. Strong customer-facing experience and cloud operations knowledge are essential for success across