Cloud Systems & Endpoint Engineer
TMRW Sports
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Benefits offered by this job
Job summary
TMRW Sports Group is seeking a hands-on Cloud Systems & Endpoint Engineer to blend strong technical skills with a service-oriented mindset, supporting cloud, endpoint, identity, and AI initiatives for our enterprise environment in Orlando.
You will own complex incidents, drive automation, and partner with Cybersecurity and IT teams to ensure security, reliability, and excellent user experiences across executives and event venues.
Qualifications
- 3+ years in cloud systems administration or endpoint engineering.
- Experience with Microsoft 365 administration (Exchange Online, SharePoint Online, OneDrive).
- Experience managing Microsoft Entra ID and conditional access.
- Experience in ITSM environments and incident resolution.
- Ability to work on-site in Orlando, including weekends for events.
Responsibilities
- Administer and support enterprise cloud and SaaS platforms.
- Manage Exchange Online, SharePoint Online, and OneDrive.
- Configure access, policies, and integrations.
- Support remote-access and privileged-access technologies.
- Monitor service health and resolve complex issues.
- Coordinate escalations with SaaS providers.
- Own complex issues from investigation to resolution.
- Provide executive-level technical support.
- Assist with AI adoption and automation initiatives.
Skills
Education
Tools
Job description
We’re looking for a hands-on Cloud Systems & Endpoint Engineer who combines strong technical skills with a service-oriented approach to solving complex problems.
We’re looking for a hands-on Cloud Systems & Endpoint Engineer who combines strong technical skills with a service-oriented approach to solving complex problems.
- Administer and support enterprise cloud and SaaS platforms to maintain reliable day-to-day operations.
- Manage Exchange Online, SharePoint Online, and OneDrive, including service configuration and administration.
- Configure and maintain platform access, permissions, policies, integrations, and administrative settings.
- Support enterprise remote‑access, remote‑support, and privileged‑access technologies.
- Monitor service health and resolve complex cloud, application, authentication, and integration issues.
- Coordinate technical escalations with SaaS providers and technology vendors through resolution.
- Administer Microsoft Intune in production, including enrollment, device configuration, compliance policies, application deployment, endpoint security, updates, and remediation.
- Provision, configure, secure, troubleshoot, and maintain Windows and macOS devices.
- Package and deploy applications, software updates, policies, and device configurations.
- Manage the endpoint lifecycle from initial provisioning through secure retirement.
- Standardize endpoint configurations and use automation to improve management and reduce recurring issues.
- Administer Microsoft Entra ID, including users, groups, authentication, Conditional Access, enterprise applications, and single sign‑on (SSO).
- Resolve identity, authentication, and application‑access issues.
- Support employee onboarding and offboarding, access management, and privileged‑access processes.
- Partner with Cybersecurity to deploy and support endpoint, identity, cloud, and enterprise security technologies.
- Assist with security remediation, compliance initiatives, and implementation of configuration standards.
- Own complex and escalated technical issues from investigation through resolution, including root‑cause analysis.
- Work within an IT service management (ITSM) environment across incidents, service requests, problems, changes, and knowledge management.
- Troubleshoot enterprise SaaS applications, printers, peripherals, and related workplace technologies.
- Create and maintain clear technical documentation, runbooks, procedures, and knowledge articles.
- Provide professional, high‑touch technical support for executives and other high‑visibility users.
- Support adoption of Microsoft 365 Copilot and other approved AI technologies through pilots, testing, documentation, training, and user enablement.
- Identify opportunities to automate repetitive administration, provisioning, remediation, and support processes.
- Provide hands‑on technical support for executive meetings and live sporting events.
- Troubleshoot meeting and event technology issues while maintaining a calm, service-oriented approach in high‑visibility environments.
- 3+ years of relevant experience in cloud systems administration, endpoint engineering, Microsoft 365 administration, systems engineering, IT operations, or a related role.
- Strong hands‑on experience administering Microsoft Intune in a production environment, including endpoint configuration, application deployment, compliance, and security.
- Experience administering Exchange Online, SharePoint Online, and OneDrive.
- Experience administering Microsoft Entra ID, including Conditional Access, enterprise applications, SSO, users, groups, and authentication.
- Experience managing and troubleshooting Windows and macOS endpoints.
- Experience administering or supporting enterprise cloud and SaaS applications.
- Strong troubleshooting and root‑cause‑analysis skills, with the ability to own escalated issues through resolution.
- Experience working within an ITSM environment.
- Strong technical documentation and communication skills, including the ability to explain technical concepts to nontechnical audiences.
- Ability to deliver professional, service‑oriented support to executives and other high‑visibility users.
- Ability to work on‑site in Orlando, Florida, support scheduled sporting events, including weekends, and travel to event venues such as SoFi Center in Palm Beach Gardens, FL, for select matches.
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field; equivalent professional experience is welcome.
- Experience with enterprise remote‑support, remote‑access, or privileged‑access management technologies.
- Experience supporting security technology deployments in partnership with Cybersecurity.
- Experience using PowerShell, APIs, scripting, or administrative automation to streamline technical work.
- Familiarity with automated endpoint provisioning, Apple device‑management technologies, or Microsoft security and compliance tools.
- Experience supporting executive meetings or live events.
- Experience with Microsoft 365 Copilot or other enterprise AI technologies.
- Relevant Microsoft or industry certifications.
- Enjoy working across cloud systems, endpoints, identity, security, workplace technology, and AI.
- Bring an engineering and problem‑solving mindset to technical support.
- Take ownership and follow complex issues through to resolution.
- Balance security, reliability, standardization, and user experience.
- Stay calm and effective during executive meetings and high‑visibility events.
- Turn recurring issues into standardized, documented, monitored, or automated solutions.
- Communicate clearly with both technical and nontechnical audiences.
- Are curious, collaborative, adaptable, and committed to continuous improvement.
- Equity ownership opportunities to allow employees to share in the company’s growth
- Unlimited discretionary time off along with 15 paid holidays per year (including the week of Independence Day)
- Comprehensive health insurance options, including a 100% contribution Employee coverage option
- Additional employee and family insurance coverage options with company contribution, including dental and vision
- FSA, HSA, and DCHSA opportunities including contribution matches
- Retirement options, including traditional 401(k) and Roth IRA plans
- Benefits are subject to change at the company’s discretion.
TMRW Sports is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, veteran status, or any other factor protected by applicable law. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, and training. TMRW Sports expressly prohibits discrimination and harassment of any kind based on race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. No matter what background you bring with you, if you are committed to excellence and good at what you do, we welcome you to apply to join us and encourage you to come as you are.
TMRW Sports is focused on building modern approaches in sports, media, and entertainment. By creating new leagues for a new age, TMRW Sports is forging pathways and experiences for generations of fans. TMRW Sports’ first project, TGL presented by SoFi, is a primetime team golf league in partnership with the PGA TOUR that reaches 152 countries and territories worldwide and has been described as a “high-energy arena spectacle” by Vanity Fair, “pure entertainment” by GQ, and “golf’s boldest new venture” by Fast Company. Targeting a winter 2026-27 launch, WTGL will feature teams of the world’s best women golfers in partnership with the LPGA and has attracted investment from Alex Morgan’s Trybe Ventures. TMRW Sports is also developing plans for men’s and women’s professional flag football leagues in partnership with the National Football League and 32 Equity, the league’s collective investment vehicle. Founded by Tiger Woods, Rory McIlroy, and sports executive Mike McCarley, TMRW Sports is supported by an influential and diverse investor group of athletes, celebrities and business leaders from the worlds of sports, media, technology and finance.
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