Cloud System Administrator

Jobgether; United States; À distance; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Remote work from India

Full-time employment

Hands-on cloud experience

Technical development opportunities

Mentorship with senior admins

Career development

Résumé du poste

Jobgether is seeking a Cloud Administration & IT Support specialist to join our distributed team. You will handle product and technical inquiries, troubleshoot cloud infrastructure, and assist with deployment and maintenance of cloud environments.

The role emphasizes scripting, security best practices, and cross-functional collaboration to maintain reliable IT operations in a global setting. Experience with cloud platforms and OS scripting is valued.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Hands-on cloud platform experience and foundational understanding of cloud infrastructure, deployment, and administration.
• Familiarity with system administration tools to configure, maintain, and troubleshoot IT environments.
• Experience with OS scripting languages to automate routine tasks.
• Working knowledge of cloud security principles including secure configurations and access management.
• Strong troubleshooting and problem-solving abilities with systematic issue resolution.
• Good written and verbal communication skills for support via phone and ticketing.
• Strong organizational skills and attention to detail when managing support requests and documenting changes.

Responsabilités

• Respond to and resolve product-related and technical inquiries via phone or support tickets, ensuring timely, professional assistance.
• Diagnose, troubleshoot, and resolve system administration issues, identifying root causes and applying solutions.
• Implement and configure cloud-based systems under guidance of senior admins.
• Assist with deployment, maintenance, and administration of cloud infrastructure.
• Monitor and address cloud, OS, and admin tool related issues to ensure reliability.
• Apply scripting techniques to automate routine tasks and improve efficiency.
• Follow cloud security practices to protect systems and credentials.
• Document issues, steps taken, resolutions, and changes for knowledge sharing.
• Escalate complex problems to senior admins or relevant teams when needed.
• Collaborate with colleagues to maintain service quality and contribute to process improvements.

Formation

Bachelor's degree in Computer Science, Engineering, Information Technology, or related discipline

Description du poste

Accountabilities

- Respond to and resolve product-related and technical inquiries received by phone or through electronic support ticketing systems, ensuring timely and professional assistance.

- Diagnose, troubleshoot, and resolve system administration issues, identifying root causes and applying appropriate solutions within established procedures.

- Implement and configure cloud-based systems under the direction and guidance of senior system administrators.

- Assist with the deployment, maintenance, and administration of cloud infrastructure to support reliable system performance and operational requirements.

- Monitor and address technical issues related to cloud environments, operating systems, and system administration tools.

- Apply scripting techniques to support routine administrative tasks, streamline repetitive processes, and improve operational efficiency.

- Follow established cloud security practices and administrative procedures to help protect systems, configurations, and access credentials.

- Document technical issues, troubleshooting steps, resolutions, and system changes to support accurate records and knowledge sharing.

- Escalate complex technical problems to senior administrators or relevant technical teams when additional expertise is required.

- Collaborate with colleagues to maintain service quality, support system reliability, and contribute to continuous improvements in cloud administration processes.

Requirements

- A bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline, or equivalent relevant professional experience.

- Hands-on experience with cloud platforms and a foundational understanding of cloud infrastructure, deployment, and administration.

- Familiarity with system administration tools and techniques used to configure, maintain, and troubleshoot IT environments.

- Experience with operating system scripting languages and the ability to use scripts to automate or simplify routine administrative tasks.

- Working knowledge of cloud security principles, including secure configurations, access management, and protection of cloud-based resources.

- Strong troubleshooting and problem-solving skills, with the ability to investigate technical issues, assess possible solutions, and resolve problems systematically.

- Good written and verbal communication skills, with the ability to explain technical information clearly and assist users through phone support and ticket-based communication.

- Strong organizational skills and attention to detail when managing support requests, documenting resolutions, and implementing system changes.

- Ability to follow technical instructions, established procedures, and guidance from senior system administrators while taking ownership of assigned tasks.

- A collaborative and proactive approach, with a willingness to learn new technologies, develop technical expertise, and work effectively within a distributed team.

- Ability to manage incoming inquiries, prioritize support tasks, and escalated issues appropriately to maintain service quality.

Benefits

- Remote work: Opportunity to work remotely from India.

- Full-time employment: A full-time position within a global technology and business services environment.

- Practical cloud experience: Hands‑on involvement in implementing and supporting cloud‑based systems.

- Technical development: Opportunities to strengthen skills in cloud administration, operating systems, scripting, troubleshooting, and cloud security.

- Mentorship and guidance: The opportunity to work alongside senior system administrators and learn established infrastructure management practices.

- Problem‑solving experience: Exposure to a variety of product and technical support challenges in a professional IT environment.

- Career development: A foundation for expanding expertise in cloud infrastructure, systems administration, and related technical disciplines.

- Collaborative environment: The opportunity to work with technical colleagues and contribute to reliable, secure, and efficient IT operations.