Cloud Support Technician (Remote)

Atmosera; Portland (OR); Remote; USD 50,000 - 65,000; Full time

Job summary

An innovative firm is seeking a Cloud Support Technician to join their Service Operations team. In this entry-level role, you will ensure the smooth operation of clients' cloud environments while providing exceptional technical support and troubleshooting services. This position offers an excellent opportunity to gain hands-on experience with Azure and develop your skills in a collaborative environment. With a focus on customer service and problem-solving, you'll play a key role in optimizing processes and enhancing client satisfaction. Join a company that values diversity and offers competitive benefits, including a 401(k) match and generous PTO.

Benefits

401(k) with full company match

Performance bonuses

Employer-paid health insurance

Generous PTO

Paid holidays

Community service leave

Employee recognition programs

Flexibility to work from home or office

Qualifications

• Entry-level position requiring experience in help desk or systems administration.
• Familiarity with virtual servers and networking is a plus.

Responsibilities

• Monitor and resolve incidents in Azure; troubleshoot virtual servers and networks.
• Provide clear communication and excellent customer service to clients.

Skills

Windows OS

Linux OS

Azure

Problem Solving

Communication Skills

Education

Experience in help desk or systems administration

Job description

Join to apply for the Cloud Support Technician (Remote) role at Atmosera

Atmosera empowers businesses to redefine possible with modern technology and human expertise. Our experience across applications, Data & AI, DevOps, Security, and the Microsoft Azure platform helps organizations innovate, secure, and operate efficiently. As a Microsoft Partner with nine specializations, GitHub AI Partner of the Year, a member of the GitHub Advisory Board, and part of the Microsoft Intelligent Security Association (MISA), we deliver cutting-edge, integrated solutions that create business value.

Our Service Operations team seeks a dedicated Cloud Support Technician to ensure the smooth operation of our clients' cloud environments. You will provide technical support, troubleshoot issues, and deliver excellent customer service while gaining experience in cloud computing and Azure.

What You'll Do

• Technical Support & Troubleshooting: Monitor, analyze, and resolve incidents in Azure; triage telemetry alerts; install, configure, and administer customer systems; troubleshoot virtual servers and networks; escalate complex issues.
• Process & Optimization: Review systems and processes; document procedures; promote best practices.
• Communication & Customer Service: Explain technical issues clearly; interact with clients; provide updates via email, tickets, and calls.

The Skills You'll Need

• Technical Skills: Basic knowledge of Windows and Linux OS; familiarity with virtual servers and networking; eagerness to learn Azure.
• Problem Solving & Analytical Skills: Ability to analyze and resolve issues; passion for learning; adaptability in fast environments.
• Communication & Interpersonal Skills: Excellent verbal and written skills; ability to explain technical concepts; strong customer service; team collaboration.

Qualifications

• Experience in help desk, systems administration, or related roles.
• Supporting virtual servers and troubleshooting networks is a plus.
• Experience in managed services or NOC environments is a plus.
• Experience reviewing logs and telemetry alerts.

Salary: $50,000 - $65,000 annually

Benefits & Perks

We offer competitive salaries, a 401(k) with full company match, performance bonuses, employer-paid health, vision, dental, life, AD&D, disability insurance, generous PTO, paid holidays, community service leave, employee recognition programs, and the flexibility to work from home or office in the US.

We are an equal opportunity employer committed to diversity and inclusion. All employment decisions are based on qualifications, merit, and business needs.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology