Cloud Support Business Analyst

ASM Research, An Accenture Federal Services Company; Reston (VA); On-site; USD 30,000 - 35,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company seeks a detail-oriented professional to manage workstreams validating cloud-based account and tenant requests and approvals. You will verify prior requests, review workflows, and collaborate across programs to ensure smooth execution.

The role requires 2+ years of Microsoft Office experience, strong communication skills, autonomy, and the ability to handle a 12x5 shift schedule. Bachelor's degree or equivalent experience preferred.

Qualifications

• Bachelor’s degree or 2+ years of professional experience.
• 2+ years of Microsoft Suite (Excel, Outlook, PowerPoint, and Teams).
• Strong verbal and written communication with internal and external stakeholders.
• Autonomous with minimal supervision, detail-oriented and organized.
• Excellent customer service, adaptable to fast pace, able to work 12x5 shifts.

Responsibilities

• Manage workstreams that support validations of cloud-based requests and approvals.
• Validate prior requests and approvals for cloud accounts/tenants/O365 services.
• Review workflow diagrams and knowledge base articles to verify processes.
• Collaborate and provide operational support across programs for seamless execution.
• Develop and maintain program documentation; update SOPs and training guides.

Skills

Microsoft Suite

Verbal communication

Written communication

Autonomy

Attention to detail

Customer service

Fast-paced environment

Shift work

Education

Bachelor's degree or 2+ years experience

Tools

Microsoft Office

Job description

Detail-oriented resource that will manage workstreams that support validations of cloud-based requests and approvals for accounts, tenants, and other cloud services.

• Validate prior requests and approvals for cloud related accounts/tenants/O365 services.

• Review workflow diagrams and knowledge base articles to perform verifications.

• Collaborating and providing operational support to multiple programs ensuring seamless program execution

• Develop and maintain comprehensive program documentation.

• Update standard operation procedures and technical training guides documentation as needed.

Minimum Qualifications

• Bachelor’s degree or 2+ years of professional experience.

Specific Skills

• 2 + years of Microsoft Suite (Excel, Outlook, PowerPoint, and Teams is essential)

• Strong verbal and written communication skills, with the capacity to interact effectively with both internal and external stakeholders

• An ability to operate autonomously with minimal supervision, attention to detail and organizational skills

• Excellent customer service skills and focus

• Adaptable to a fast pace environment

• Must be open to shift work as 12x5 support is needed (Monday-Friday 7AM-7PM)

Other Job Specific Skills

• Demonstrates sound judgment in selecting methods and techniques for obtaining solutions.

• Good analytical, and problem-solving skills.

• Self-starter and able to follow guidance given for completing assigned projects.

• Ability to effectively communicate details of functional knowledge area to clients in a succinct manner.

• Good oral and written communication skills.

• Experience working with customers, users and project leads in IT business applications and systems.

• Experience in supporting individual projects and systems in a designated functional area.

• Experience in testing functionality and matching to requirements.

• General understanding of business process configuration and process flows.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$21.63/hr - $25.48/hr ($45K - $53K)

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.