Cloud Solutions Engineer II: 24x7 Ops & AI Automation

Humana Inc

Boise (ID)

Remote

USD 89,000 - 121,000

Full time

2 days ago

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Job summary

Humana Inc. seeks a Cloud Solutions Engineer 2 to support Genesys Contact Center platforms, WFM, VoIP, SIP, and monitoring in a remote capacity across the enterprise.

The role includes on-call rotations, incident management, change execution, and automation-driven improvements to boost reliability and efficiency. Responsibilities include maintaining routing strategies, coordinating with carriers and vendors, performing system administration, and developing runbooks and documentation to support

Qualifications

Bachelor's degree or equivalent in IT/telecom or related field.
3+ years supporting enterprise telecom, contact center, or UC environments.
Experience with VoIP, SIP, and carrier services in large enterprises.
Experience with Genesys Contact Center platforms.

Responsibilities

Provide operational support for Genesys Contact Center, WFM, VoIP, SIP, and telecom platforms.
Monitor and troubleshoot voice, contact center, and carrier incidents per SLAs.
Participate in 24x7 on-call rotation and respond to incidents.
Support contact center routing, agent configurations, reporting, and WFM functions.
Coordinate with carriers, service providers, vendors, and internal teams to resolve issues.

Skills

Genesys Cloud

VoIP

SIP

Automation scripting

Incident management

Communication

Self-motivation

Education

Bachelor's degree or equivalent in IT/Telecommunications/Engineering

Tools

Genesys Cloud

Automation tooling

Job description

Humana Inc. seeks a Cloud Solutions Engineer 2 to support Genesys Contact Center platforms, WFM, VoIP, SIP, and monitoring in a remote capacity across the enterprise.

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