Cloud Production Platform Engineer

Meta; Bowling Green (OH); On-site; USD 173,000 - 245,000; Full time

Job summary

Meta builds technologies that help people connect, find communities, and grow businesses. This Cloud Production Platform Engineer role focuses on compute, storage, and GPU platforms in Meta's production data centers and cloud provider capacity.

You will diagnose hardware issues, drive end-to-end investigations, and collaborate with HW, SW, Networking, and Power & Cooling teams to improve reliability. You'll own lifecycle support from operational test through end-of-life decommissioning and

Qualifications

• BS/BA in engineering or related field, or equivalent hardware experience.
• 10+ years server hardware experience in internet operations or validation.
• Experience triaging and debugging hardware platforms.
• Familiarity with Linux/Unix operating systems.
• Strong documentation and communication skills.

Responsibilities

• Serve as SME for compute, storage, and GPU platforms in production data centers and cloud provider capacity.
• Act as deep escalation point for cloud hardware issues and drive investigations to resolution.
• Identify systemic hardware issues across cloud providers.
• Represent reliability and serviceability expectations to cloud providers.
• Carry findings back into Meta's platform work and accelerate diagnosis in the cloud.

Skills

Linux/Unix experience

Data-driven decisions

Mentoring engineers

Communication skills

Hardware triage experience

Scripting (Bash/Python)

Education

BS in Electrical/Mechanical/Computer Engineering

BS in Computer Science or related field

Tools

Bash

Python

PHP

Perl

Job description

Cloud Production Platform Engineer Responsibilities

• Serve as subject matter expert for compute, storage, and accelerator (GPU) platforms in Meta's production data centers and on capacity Meta consumes from cloud providers, anticipating and diagnosing issues for the operations teams, and escalating as appropriate to hardware design and NPI teams
• Act as the deep escalation point for cloud hardware issues, taking handoffs from the cloud triage teams and driving hardware and software investigation through to resolution
• Identify systemic hardware issues within a single cloud provider and across cloud providers, separating cloud provider specific behavior from platform behavior already characterized in Meta's own fleet
• Represent Meta's reliability, diagnosability, and serviceability expectations to cloud providers, compiling the technical evidence those conversations depend on
• Carry findings from the cloud environment back into Meta's own platform work, and apply what is already known about Meta's platforms to accelerate diagnosis in the cloud
• Provide end to end lifecycle support (operational test through end of life decommissioning) of hardware platforms and new technologies in the data centers
• Drive complex technical investigations globally and spanning multiple disciplines such as Hardware, Software/Firmware, Networking and Power & Cooling
• Analyze health of the global fleet of servers to proactively identify systemic issues, and take appropriate action to quickly mitigate impact
• Work closely with HW Engineering, Release to Production, and Systems Integration teams to take new server and storage platforms into mass production in the data centers
• Identify risks early in new hardware programs and contribute the test methods needed to characterize the product and assure end customer needs are met
• Act as product owner for specific server and/or storage platforms. Perform and drive RCA and CA, in collaboration with hardware and software engineering teams
• Issue timely alerts and fixes to operations teams, and assure a robust feedback pipeline to engineering teams
• Build strong relationships and collaboration with engineering and cross functional teams across the company. Actively solicit feedback from teams, and use that feedback to improve operational effectiveness as infrastructure scales
• Provide serviceability feedback on production hardware resulting in more efficient repair activities

Minimum Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
• BS or BA in electrical, mechanical, or computer engineering, or equivalent hardware-engineering-related experience
• 10+ years of experience with server hardware systems in an internet operations environment, or on a development team in design or test validation
• Experience triaging and debugging hardware platforms
• Familiarity or experience in NPI server platform development
• Familiarity with Linux or Unix Operating systems
• Experience training and mentoring technicians and/or engineers
• Demonstrated technical skills and experience creating documentation for users of all levels
• Communication experience and interpersonal skills, with the experience communicating and partnering effectively within all levels of the organization
• Experience with building relationships with customers and vendors
• Expert at leveraging large volumes of data to improve decision making processes in the hardware functional domain (understanding the metrics and statistics)

Preferred Qualifications

• Experience in data center system and process automation
• Experience in large scale data center hardware deployments and building scaling infrastructure
• BS or BA in electrical, mechanical, or computer engineering
• Experience supporting server hardware in a public cloud, hosted, or colocation environment, including working through a cloud provider's repair and escalation process
• Experience diagnosing hardware issues with limited physical access and partial telemetry
• Experience engaging technically with hardware vendors or service providers, including evidence based escalation and service level discussions
• Bash, PHP, Python, or Perl scripting experience
• Experience in integration testing and operation of compute, storage, and accelerator (GPU) platforms, bringing operational perspective to each stage of H/W development life cycle through end of life in production

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today - beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affi

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].

$173,000/year to $245,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.