Cloud Platform Support Engineer - AWS & Databricks

Softserve; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Food vouchers

Extra days off

Dare to Care program

Anniversary program

Job summary

Ulvior is seeking a cloud operations/SRE/DevOps engineer with Databricks and AWS expertise. You will monitor, troubleshoot, and optimize data pipelines, jobs, and integrations while collaborating with product teams to resolve issues end-to-end.

Strong SQL and Python skills are required, along with ITIL-aligned incident management experience and excellent end-user communication. Familiarity with GenAI tooling is a plus, and the role offers a robust benefit package.

Qualifications

• 3+ years of experience in cloud operations, application or data platform support, SRE, or DevOps.
• Hands-on Databricks experience with jobs/workflows, clusters, SQL warehouses, Unity Catalog.
• Strong SQL and Python skills; AWS services including Lambda, DynamoDB, Cognito, CloudWatch, IAM and S3.
• Experience with ITIL-aligned incident and request management and root cause analysis.
• Clear written English with a service-minded approach for tickets and end-user communication.
• Exposure to GenAI/LLM apps and AI-assisted tooling is beneficial.

Responsibilities

• Monitor and troubleshoot Databricks jobs, workflows, data pipelines and related AWS services.
• Own incident and service-request resolution within SLAs, including remediation steps.
• Collaborate with internal and external stakeholders and L3 teams to resolve end-to-end issues.
• Troubleshoot frontend, API, backend, and integration issues using logs and diagnostics.

Skills

Cloud operations

SRE/DevOps

SQL

Python

AWS

Tools

Databricks

Unity Catalog

Spark UI

GitHub Actions

Terraform

Cursor

GitHub Copilot

Job description

Ulvior is seeking a cloud operations/SRE/DevOps engineer with Databricks and AWS expertise. You will monitor, troubleshoot, and optimize data pipelines, jobs, and integrations while collaborating with product teams to resolve issues end-to-end.

Strong SQL and Python skills are required, along with ITIL-aligned incident management experience and excellent end-user communication. Familiarity with GenAI tooling is a plus, and the role offers a robust benefit package.