Cloud Operations/ServiceNow SmartApps/ Manager Software Engineering

DXC Technology; Charleston (SC); On-site; USD 120,000 - 150,000; Full time

Job summary

DXC Technology in Charleston, SC is seeking an experienced ServiceNow Administrator to deliver platform administration, integration support, and performance optimization. You will lead deployments, coordinate disaster recovery, and collaborate with diverse teams to drive enterprise initiatives.

The role emphasizes hands-on scripting, automation, and governance for ITSM modules while mentoring junior staff and maintaining comprehensive documentation.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 7+ years of industry experience with at least 3 years in a similar role.
• Experience in a managerial role overseeing teams and/or projects.
• Proficiency in one or more programming languages and development methodologies.
• Strong programming and debugging skills.
• Strong communication and team leadership skills.
• Ability to manage software projects and resources effectively.

Responsibilities

• Administer, maintain, and support the ServiceNow platform, ensuring high availability, stability, and optimal performance across all environments.
• Manage platform upgrades, patches, cloning activities, instance health, and environment synchronization.
• Configure and maintain ServiceNow components including users, groups, roles, access controls, integrations, MID Servers, and system properties.
• Monitor platform performance and troubleshoot infrastructure-related issues to ensure service reliability.
• Coordinate platform maintenance, change management, release deployments, and disaster recovery activities.
• Support ServiceNow ITSM modules and platform operations with governance, security, and best practices.
• Collaborate with infrastructure, cloud, network, security, and application teams for integrations.
• Develop and maintain technical documentation, runbooks, and platform standards.
• Perform provisioning, certificate management, integration support, and system configuration.
• Design and maintain ServiceNow workflows, business rules, client scripts, UI Policies, Flow Designer, and REST/SOAP integrations.
• Participate in incident management, root cause analysis, and continual improvement initiatives.
• Provide technical guidance and mentorship on ServiceNow automation and development best practices.

Skills

ServiceNow

JavaScript

REST APIs

ITSM

Leadership

Project management

System integration

Education

Bachelor's degree in Computer Science

Job description

Job Description

• Administer, maintain, and support the ServiceNow platform, ensuring high availability, stability, and optimal performance across all environments.
• Manage platform upgrades, patches, cloning activities, instance health, and environment synchronization in accordance with organizational standards.
• Configure and maintain ServiceNow platform components, including users, groups, roles, access controls, integrations, MID Servers, and system properties.
• Monitor platform performance, troubleshoot infrastructure-related issues, and implement corrective actions to ensure service reliability.
• Coordinate platform maintenance, change management, release deployments, and disaster recovery activities while minimizing business impact.
• Support ServiceNow ITSM modules and platform operations, ensuring compliance with governance, security, and best practices.
• Collaborate with infrastructure, cloud, network, security, and application teams to support integrations and enterprise platform initiatives.
• Develop and maintain technical documentation, operational procedures, runbooks, and platform standards.
• Perform platform administration activities such as instance provisioning, certificate management, integration support, and system configuration.
• Design, develop, and maintain ServiceNow workflows, business rules, client scripts, Script Includes, UI Policies, Flow Designer, and REST/SOAP integrations as required (approximately 20% of the role).
• Participate in incident management, root cause analysis, problem management, and continuous improvement initiatives to enhance platform reliability.
• Provide technical guidance and mentorship on ServiceNow platform administration, automation, and development best practices.

Essential Job Functions

• Administer, maintain, and support the ServiceNow platform, ensuring high availability, stability, and optimal performance across all environments.
• Manage platform upgrades, patches, cloning activities, instance health, and environment synchronization in accordance with organizational standards.
• Configure and maintain ServiceNow platform components, including users, groups, roles, access controls, integrations, MID Servers, and system properties.
• Monitor platform performance, troubleshoot infrastructure-related issues, and implement corrective actions to ensure service reliability.
• Coordinate platform maintenance, change management, release deployments, and disaster recovery activities while minimizing business impact.
• Support ServiceNow ITSM modules and platform operations, ensuring compliance with governance, security, and best practices.
• Collaborate with infrastructure, cloud, network, security, and application teams to support integrations and enterprise platform initiatives.
• Develop and maintain technical documentation, operational procedures, runbooks, and platform standards.
• Perform platform administration activities such as instance provisioning, certificate management, integration support, and system configuration.
• Design, develop, and maintain ServiceNow workflows, business rules, client scripts, Script Includes, UI Policies, Flow Designer, and REST/SOAP integrations as required (approximately 20% of the role).
• Automate routine operational tasks using JavaScript, ServiceNow scripting, REST APIs, and integration technologies to improve operational efficiency.
• Participate in incident management, root cause analysis, problem management, and continuous improvement initiatives to enhance platform reliability.
• Provide technical guidance and mentorship on ServiceNow platform administration, automation, and development best practices.

Basic Qualifications

• Bachelor's degree in a relevant field (i.e., Computer Science) or equivalent combination of education and experience
• Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role years of experience in software engineering
• Experience in a managerial role, overseeing teams and/or projects
• Proficiency in 1 or more software languages and development methodologies
• Strong programming and debugging skills
• Strong communication and team leadership skills
• Ability to manage software projects and resources effectively

Other Qualifications

• Advanced degree in a related field is a plus
• Relevant certifications or training a plus

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters.

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