Cloud Operations Lead

General Dynamics Information Technology, Inc.; Austin (TX); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

AI-enabled professional growth tools

Leadership development programs

Competitive pay and benefits

401(k) match

Mission-focused culture

Job summary

General Dynamics Information Technology, Inc. is seeking a Cloud Operations Lead to oversee enterprise cloud operations across the VAEC, ensuring availability, security, and modernization readiness across multiple cloud providers in a hybrid Austin environment.

You will collaborate with cloud engineers, cybersecurity, and VA stakeholders to drive automation, capacity forecasting, incident response, and governance, delivering reliable, scalable cloud services for the VA.

Qualifications

• Bachelor’s degree or equivalent with 5+ years of experience.
• Experience leading cloud operations in enterprise IT environments.
• Demonstrated expertise with multi-cloud environments (Azure, AWS, VAEC) and cloud monitoring tools.
• Strong understanding of ITSM, cloud service delivery, governance, and CM.

Responsibilities

• Oversee enterprise cloud operations across VAEC, ensuring availability and reliability.
• Manage cloud workflows, orchestration pipelines, monitoring tools, and incident processes.
• Refine cloud governance standards and align changes across VA cloud infrastructure.
• Collaborate with cloud engineers, cybersecurity, architects, and VA stakeholders to improve observability and automation.

Skills

Cloud operations leadership

Major incident response

Multi-cloud environments

Cloud monitoring tools

Stakeholder communication

Education

Bachelor’s degree or equivalent

Job description

Seize your opportunity to make a personal impact as a CLOUD OPERATIONS LEADsupporting the Department of Veterans Affairs. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.

At GDIT, people are our differentiator. As a CLOUD OPERATIONS LEAD supporting the Department of Veterans Affairs in Austin Texas, you will help ensure today is safe and tomorrow is smarter.

Join GDIT to support the Department of Veterans Affairs (VA) through the Infrastructure Operations Support Services program

HOW A CLOUD OPERATIONS LEAD WILL MAKE AN IMPACT

As the Cloud Operations Lead, you will oversee enterprise cloud operations across the VA Enterprise Cloud (VAEC)—ensuring availability, reliability, security compliance, capacity optimization, and modernization readiness across all cloud service providers.

You will manage cloud operational workflows, orchestration pipelines, monitoring tools, incident processes, service catalog offerings, and capacity forecasts. You will work closely with cloud engineers, incident responders, cybersecurity teams, architects, and VA stakeholders to maintain resilient multi‑cloud environments and improve observability, automation, and operational performance.

You will maintain and refine cloud governance standards, validate monitoring coverage, ensure security and TIC compliance, coordinate incident handling, and oversee change alignment across VA’s cloud infrastructure. You will design and manage cloud performance measurement systems, streamline response workflows, enhance automation, and integrate cloud operations with hosting, development, cybersecurity, and network teams.

You will engage with VA leadership to provide operational insights, incident reviews, capacity and demand assessments, modernization roadmaps, and reliability recommendations. You will drive continuous improvement by identifying operational gaps, optimizing autoscaling and orchestration processes, strengthening documentation, expanding automation, and maturing cloud performance management practices.

Your work ensures VA’s cloud environments remain secure, scalable, resilient, and mission‑ready.

What You’ll Need to Succeed

• Bachelor’s degree or equivalent and 5+ years of experience
• Experience leading cloud operations, monitoring, major incident response, or cloud governance in enterprise IT environments
• Demonstrated expertise with multi‑cloud environments (Azure, AWS, VAEC), cloud monitoring tools, and operational frameworks
• Strong understanding of ITSM, cloud service delivery, cloud governance, and enterprise‑class configuration management
• Ability to evaluate cloud documentation, workflows, capacity models, monitoring systems, and operational outputs for completeness, accuracy, and compliance
• Experience developing cloud performance plans, audit artifacts, dashboards, and corrective‑action processes
• Excellent written, analytical, and stakeholder communication skills
• Ability to collaborate across cloud engineering, network, cybersecurity, hosting operations, and federal organizations

Desired Qualifications

• Experience supporting VA, federal programs, or large regulated cloud environments
• Cloud certifications (Azure, AWS, multi‑cloud operations, monitoring, or DevOps certifications), ITILv4, Six Sigma, or similar credentials
• Familiarity with cloud security requirements, vulnerability management, TIC standards, VA Handbook 6500, and cloud governance practices
• Experience with cloud orchestration, automation frameworks, incident management tools, monitoring platforms, APIs, and performance analytics

Security Clearance

• Must be able to obtain a Public Trust clearance

Location:

Austin, TX (hybrid)

No visa sponsorship is available for this position

GDIT IS YOUR PLACE:

• AI‑enabled professional growth tools
• Leadership development and internal mobility programs
• Competitive pay, benefits, and 401(k) match
• Mission‑focused culture supporting Veterans
• Opportunities to modernize VA’s cloud financial ecosystem and strengthen cost efficiency, accountability, and business value across nationwide operations