Cloud Operations Co-op 2027

MegazoneCloud US; City of Rochester (NY); Hybride; USD 28 000 - 39 000; Plein temps

Avantages offerts par ce poste

Laptop provided

Mentor program

Learning plan

Résumé du poste

Megazone US seeks a motivated co-op Cloud Operations Engineer to support real ticket workloads under a mentor. You will handle access requests, monitoring changes, inventory tasks and end-to-end ticket ownership, gaining hands-on cloud experience across AWS, Azure, and Google Cloud.

You will participate in health checks, patch windows, and backup verification with a dedicated engineer, while learning to build cost reports and automation.

Qualifications

• Enrolled in Computing & Information Technologies, Information Sciences, Computer Science, Computer Engineering, Cybersecurity, Networking & Systems Administration, Software Engineering, MIS or similar; at least one year of study completed.
• Comfortable at a command line and willing to learn Linux; clear written English; dependable and detail-oriented—following procedures and recording actions matters.
• AWS/Azure/Google Cloud exposure is a plus; certification such as AWS Practitioner is helpful.
• Familiar with scripting (Python/Bash/PowerShell) and basic cloud concepts.
• Willingness to engage with colleagues across countries and to learn through a mentor.

Responsabilités

• Work a real ticket queue alongside a mentor engineer — access requests, monitoring changes, inventory and tagging clean-up — owned end to end.
• Run scheduled health checks, patching windows and backup verification with an engineer.
• Pull cloud cost and usage reports and flag waste; help build the savings case.
• Write and improve runbooks and knowledge-base articles the whole team uses.
• Build one automation — a script or dashboard — that removes a recurring manual task.
• Second-block co-ops go further: incident response, migration support, and Terraform contributions under review.

Connaissances

Command line

Python

Bash

Written English

Detail-oriented

Formation

Pursuing degree in CS/IT

Outils

Datadog

CloudWatch

Terraform

Git

Jira Service Management

Description du poste

What We Do

Megazone US is a cloud Managed Service Provider. Companies hand us the cloud environments that run their business — applications, databases, networks — and we keep them running, secure and affordable across AWS, Azure and Google Cloud. In practice that means: monitoring customer systems 24x7 and responding to alerts; patching, backups and tested restores; reviewing accounts against security baselines and supporting audits such as SOC 2; analysing cloud bills and cutting waste (FinOps); automating repetitive work with scripts and infrastructure-as-code; and explaining all of it clearly to the customer. Our parent company is Korean and our customers are global, so you also see how a real follow-the-sun operation runs.

What We Do

Megazone US is a cloud Managed Service Provider. Companies hand us the cloud environments that run their business — applications, databases, networks — and we keep them running, secure and affordable across AWS, Azure and Google Cloud. In practice that means: monitoring customer systems 24x7 and responding to alerts; patching, backups and tested restores; reviewing accounts against security baselines and supporting audits such as SOC 2; analysing cloud bills and cutting waste (FinOps); automating repetitive work with scripts and infrastructure-as-code; and explaining all of it clearly to the customer. Our parent company is Korean and our customers are global, so you also see how a real follow-the-sun operation runs.

What You Would Do

• Work a real ticket queue alongside a mentor engineer — access requests, monitoring changes, inventory and tagging clean-up — owned end to end.
• Run scheduled health checks, patching windows and backup verification with an engineer.
• Pull cloud cost and usage reports and flag waste; help build the savings case.
• Write and improve runbooks and knowledge-base articles the whole team uses.
• Build one automation — a script or dashboard — that removes a recurring manual task.
• Second-block co-ops go further: incident response, migration support, and Terraform contributions under review.

What We Will Teach You

• Cloud platforms: core AWS services (EC2, S3, IAM, VPC, RDS, CloudWatch) and their Azure and Google Cloud equivalents; how enterprise cloud is really organised — many accounts, landing zones and guardrails.
• Operations: Linux and Windows administration, monitoring and alerting with Datadog and CloudWatch, incident and change management in Jira Service Management, backup and disaster recovery.
• Automation: Python or Bash against cloud APIs, Terraform, Git and code review, an introduction to containers and Kubernetes.
• Security and cost: least-privilege access, cloud security baselines, what a SOC 2 audit asks for, and how to read and reduce a cloud bill.
• Professional: writing updates a customer will read, running a handover, and working with colleagues in other countries.
• Certification: we pay the exam fee and give study time for AWS Cloud Practitioner — and Solutions Architect Associate for a strong second block. Most co-ops leave certified.

Who We Are Looking For

• Required: enrolled in Computing & Information Technologies, Information Sciences, Computer Science, Computer Engineering, Cybersecurity, Networking & Systems Administration, Software Engineering, MIS or similar; at least one year of study completed, including coursework in programming, networking, operating systems or databases; comfortable at a command line and willing to learn Linux; clear written English; dependable and detail-oriented — in operations, following the procedure and recording what you did matters more than being clever; willing to ask for help early rather than guess on a production system.
• Helpful, not required: any hands‑on cloud exposure at all, including a free‑tier account or a class lab; scripting in Python, Bash or PowerShell; a home lab, help‑desk job or anything you kept running for someone else; AWS Cloud Practitioner or CompTIA; Korean language ability.

Working pattern

• Full time during the block, standard business hours in your office’s time zone. Laptop and tooling provided.
• Occasional evening or early‑morning work for maintenance windows and calls with our Korean colleagues — planned in advance, infrequent, never overnight. Co‑ops are not on the on‑call rotation and travel is not expected.
• Onsite or hybrid so you sit near your mentor. Strong co‑ops are offered a returning block and are our first pipeline for full‑time Cloud Operations Engineer roles.

For faculty and career services

Work is supervised and mapped to a learning plan agreed at the start of the block, with a named mentor, a mid‑block check‑in and an end‑of‑block evaluation. We are happy to complete institution‑specific reporting.

One or two consecutive blocks, flexible on start and end dates around the academic calendar. We are also glad to send an engineer to speak to a class or student chapter.

Megazone US is an equal opportunity employer and considers all qualified applicants without regard to any characteristic protected by law; accommodations are available on request. Pay ranges are good‑faith ranges for these locations, subject to final confirmation by Megazone US HR.

Why You’ll Love It Here

• Our Product is Our People: We live by this. We invest in people who invest in themselves. Your growth is our growth.
• True Servant Leadership: Our CTO leads with a \"force multiplier\" philosophy. Management is here to empower you and clear roadblocks, not to micromanage. We will not ask you to do anything we’re not willing to do ourselves.
• Flat Organization, Real Impact: Your voice and designs will directly shape our technical roadmap and our clients' success. You’ll work on the latest tech to solve real problems.
• A \"Learn-from‑it\" Culture: We’re moving fast and building new things. We believe mistakes are learning opportunities, not failures.

We seek diverse talent who are ready to make an immediate impact. We believe that innovation thrives when teams are built with a variety of backgrounds, experiences, and perspectives. If you are excited by this mission, we encourage you to apply, even if your experience doesn't perfectly match every qualification listed.

Megazone Cloud is an Equal Opportunity Employer and participates in E‑Verify to confirm the employment eligibility of all new hires.