Cloud Operations and Customer Support Engineer

Intellectix; Denver (CO); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Intellectix in Denver, CO is looking for a Cloud Operations and Customer Support Engineer to help secure data, optimize IT infrastructure, and simplify business processes.

You will operate in the CORE team, managing cloud services on AWS, troubleshooting issues, and coordinating with engineering groups to support enterprise applications.

The role requires a Bachelor's in IT or related field and 2+ years in cloud operations and customer support; TS/SCI is preferred.

Formación

• Bachelor's Degree in IT or related discipline.
• 2+ years of IT experience with a focus on cloud operations and customer support.

Responsabilidades

• Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
• Respond to and resolve customer issues, providing top-tier technical support and customer service.
• Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
• Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
• Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
• Develop and maintain comprehensive documentation for application support procedures.

Conocimientos

AWS cloud services

Troubleshooting

Customer-focused support

Linux distributions

DevOps practices

Agile/Scrum

Communication

Educación

Bachelor's degree in IT or related field

Herramientas

GitLab CI

Nexus

Descripción del empleo

Cloud Operations and Customer Support Engineer

Location: Denver, CO
Clearance: TS/SCI
Citizenship: US Citizenship Required

Whether running countries, corporations, or courtrooms, our clients bear the responsibility for shaping the lives of millions. At Intellectix, we are on a mission to empower them with innovative technical solutions and drive transformational change. As a Cloud Operations and Customer Support Engineer, you'll be the cornerstone of this mission, ensuring the security of crucial data, optimizing IT infrastructure, and simplifying business processes through cutting-edge software systems. Because at Intellectix, it's not what we do, it's why we do it.

In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support.

Key Responsibilities:

• Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
• Respond to and resolve customer issues, providing top-tier technical support and customer service.
• Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
• Engage in applicationmonitoring to assist in identifying and addressing application performance or availability issues.
• Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
• Develop and maintain comprehensive documentation for application support procedures.

Qualifications:

Education/Experience:

• Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
• 2+ years of experience in IT, with a strong focus on cloud operations and customer support.

Required Skills:

• Proficiency with AWS cloud services and infrastructure management.
• Exceptional troubleshooting and problem-solving skills.
• Experience in providing customer-focused technical support.
• Knowledge of Linux distributions (e.g., RedHat, CentOS).
• Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
• Excellent communication and collaboration abilities.

Join Intellectix and be part of a dynamic team that thrives on tempo, teamwork, and technical excellence. Your skills and expertise will contribute to creating a safer and smarter tomorrow.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.