Cloud & Microsoft Technologies Managed Services Engineer (L3)

NTT DATA, Inc.; Georgia; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading technology services firm is hiring a Cloud & Microsoft Technologies Managed Services Engineer (L3) to provide proactive support and resolution for cloud-based incidents. You will manage and optimize client infrastructure, ensure minimal disruptions, and develop collaborative relationships with vendors. The ideal candidate will have extensive experience in ICT engineering and a relevant degree, alongside strong communication skills. This role offers remote working opportunities.

Benefits

Diversity and inclusion workplace

Opportunities for growth

Qualifications

• Ability to manage platforms and troubleshoot cloud-based incidents.
• Experience working with vendors and third-party collaborations.
• Proficient in planning and adapting to project needs.

Responsibilities

• Provide top-tier managed services to clients.
• Investigate third-line support calls and determine root causes.
• Optimize work processes and implement automation when possible.

Skills

Extensive experience in ICT engineering

Managed services experience

Windows Server Administration

Linux Server Administration

Virtualization Administration

Server Hardware and Storage Administration

Strong communication skills

Ability to work under pressure

Education

Bachelor's degree in Information Technology/Computing

Job description

Join to apply for the Cloud & Microsoft Technologies Managed Services Engineer (L3) role at NTT DATA, Inc.

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Cloud Managed Services Engineer (L3) at NTT DATA, you'll play a key role in providing top-tier managed services to our clients. You will be responsible for proactively identifying and resolving cloud-based incidents and problems. By leveraging your deep technical expertise, you'll ensure our clients experience minimal disruptions and maximum efficiency. Your day will involve configuring, installing, testing, and managing client infrastructure to ensure it is always operational.

You will conduct necessary checks, apply monitoring tools, and respond to alerts, ensuring that problems are identified and logged promptly. Your role includes investigating third-line support calls, identifying the root cause of issues, providing on-site technical support, and collaborating with third-party vendors when necessary. Additionally, you will perform random reviews of incidents and service requests monthly, analyze them, and recommend ways to improve quality.

As part of your daily responsibilities, you will continuously provide feedback to clients, updating all necessary systems and portals. You will also proactively identify opportunities for work optimization, including automation.

When required, you may manage and implement projects within your technology domain, ensuring you meet client requirements and timelines effectively. Lastly, your role may include implementing and delivering disaster recovery functions and tests to ensure DATA protection and business continuity.

To thrive in this role, you need to have:

• Extensive experience working within a medium to large ICT organization in an engineering function.
• Proven experience in managed services with excellent knowledge of ITIL processes.
• Proficiency in managing platforms, including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
• Experience working with vendors and/or third parties in a collaborative manner.
• Strong communication skills, with the ability to work across different cultures and social groups.
• Ability to plan activities and projects in advance and adapt to changing circumstances.
• A positive outlook and the capability to work well under pressure.
• Active listening skills and the ability to place clients at the forefront of all interactions, creating a positive client experience throughout the entire journey.
• A bachelor's degree or equivalent qualification in Information Technology/Computing, or equivalent work experience.

Workplace type: Remote Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.