Cloud Lead Infrastructure Engineer - Technical Solutions Engineering

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 140,000 - 200,000; Full time

Job summary

JPMorganChase in Jersey City seeks a Lead Infrastructure Engineer to shape infrastructure and performance across foundational cloud services. You will apply deep discipline knowledge, lead cross-functional efforts, and evolve capabilities beyond your domain.

You will collaborate with product teams, use AI-assisted design validation, and provide 24/7 on-call support across time zones while driving resiliency and security across multiple clouds.

Qualifications

• Formal training or certification on infrastructure engineering concepts and 5+ years applied experience.
• Deep knowledge of hardware, networking, databases, storage, deployment, automation, resilience.
• Experience using enterprise AI capabilities to support infra workflows with validation.
• Ability to review AI recommendations before implementation for resiliency and auditability.
• Deep knowledge of cloud infrastructure and multiple cloud technologies.

Responsibilities

• Applies technical expertise to projects of moderate scope and delivers solutions.
• Uses enterprise AI capabilities to accelerate infrastructure analysis and design documentation.
• Drives a workstream across infra tech to modernize the organization.
• Considers data and system implications and advises mitigations.
• Applies AI-assisted practices to identify recurring issues and validate remediation.
• Provides deep cross-cloud support for thousands of technologists.
• Builds self-service tools, telemetry, guides, and automation.
• Partners with engineering and product teams to close issues and drive product improvement.
• Demonstrates learning and teaching as features roll out.
• Provides 24/7 on-call support across time zones.

Skills

Infrastructure engineering

Cloud platforms

Automation

AI-assisted workflows

Incident/change management

Tools

Kubernetes

Azure

GCP

Terraform

AWS

Job description

Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.

As a Lead Infrastructure Engineer at JPMorganChase within Infrastructure Platform Cloud Foundational Services, you apply deep knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise.

Job responsibilities

• Applies technical expertise and problem-solving methodologies to projects of moderate scope and executes creative solutions for design, development, and technical troubleshooting for problems of moderate complexity
• Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
• Drives a workstream or project consisting of one or more infrastructure engineering technologies and works with other platforms to architect and implement changes required to resolve issues and modernize the organization and technology processes
• Strongly considers upstream and downstream data and systems or technical implications and advises on mitigation actions
• Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.
• Provides deep technical support across multiple cloud platforms for thousands of technologists by troubleshooting and resolving complex, integration-level issues above the API layer.
• Builds and improves self-service capabilities (tools, telemetry, guides, FAQs, automation) that help clients and teams resolve issues independently.
• Partners with engineering and product teams to ensure remediation/permanent closure of issues and to identify trending issues to drive product improvement.
• Demonstrates a high aptitude for both learning and teaching as product teams are continually releasing new features and products.

• Provides (follow the sun) 24/7 on call support through a distributed team spanning multiple time zones.

Required qualifications, capabilities, and skills

• Formal training or certification on infrastructure engineering concepts and 5+ years applied experience
• Deep knowledge of one or more areas of infrastructure engineering such as: hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience or performance assessments
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
• Deep knowledge of one specific infrastructure technology and scripting languages
• Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds
• Drives to continue to develop technical and cross-functional knowledge outside of the product.
• Familiarity with working in a large distributed system across a range of technologies including compute, databases, messaging, observability, and telemetry.
• Knowledge of incident, change, and problem management processes and the controls that govern them
• Understanding of data-driven decision making.

Preferred qualifications, capabilities, and skills

• Kubernetes, Azure, GCP, or Terraform certifications.
• AWS certification(s).