Cloud Infrastructure Manager

Serco; Washington (District of Columbia); On-site; USD 150,000 - 210,000; Full time

Job summary

Serco Inc. is seeking an experienced Cloud Infrastructure Manager to lead Azure and GCC High environments, drive modernization, and oversee 24x7 production operations in support of DoD-related workloads.

You will mentor engineers, design migration strategies, implement governance, security, and FinOps practices, and partner with stakeholders to deliver secure, scalable cloud solutions.

This role requires a DoD clearance and deep experience with hybrid cloud, VMware, IaC, and cloud cost management.

Qualifications

• Bachelor's degree in IT, CS, Engineering or related field.
• 8+ years of infrastructure and cloud engineering experience.
• 5+ years of leadership experience managing technical teams.
• 5+ years of hands-on Microsoft Azure experience.
• Proven experience leading enterprise-scale on-premises to cloud migration initiatives.
• Experience managing 24x7x365 production environments supporting mission-critical systems.
• Experience with cloud cost management, budgeting, forecasting, and FinOps practices.
• Strong understanding of Azure networking, identity, security, governance, automation, and cloud operations.

Responsibilities

• Lead and mentor a team of cloud engineers responsible for Azure and GCC High operations, engineering, and service delivery.
• Develop and execute cloud adoption, migration, modernization, and operational strategies aligned with business objectives.
• Establish cloud governance, security standards, operational procedures, and best practices.
• Collaborate with Infrastructure, Security, Compliance, Application Development, and business stakeholders to deliver secure and scalable cloud solutions.
• Design, implement, and maintain enterprise Azure and GCC High environments.
• Lead on-premises to Azure migration initiatives, including infrastructure, storage, applications, databases, and VMware workloads.
• Develop and execute migration strategies including rehosting, re-platforming, modernization, and cloud-native transformation.
• Ensure cloud solutions meet performance, availability, security, and compliance requirements.
• Manage and oversee 24x7x365 production support operations for Azure, GCC High, and hybrid infrastructure environments.
• Lead major incident management, problem management, escalation processes, and service restoration activities.
• Establish operational support models, service level objectives (SLOs), SLAs, monitoring standards, and disaster recovery capabilities.
• Ensure continuous availability, resiliency, and performance of mission-critical business systems.
• Drive operational excellence through automation, IaC, and process improvements.
• Lead Cloud Financial Operations (FinOps) practices, including budgeting, forecasting, chargeback/showback models, and cloud cost governance.
• Monitor Azure and GCC High consumption trends and identify opportunities for optimization and cost reduction.
• Partner with Finance, Procurement, and business leaders to ensure cloud spending aligns with organizational goals.

Skills

Leadership

Cloud engineering

Azure expertise

Migration experience

FinOps

Automation

Team mentoring

Security governance

Education

Bachelor's degree in IT/CS/Engineering

Tools

Azure Government (GCC High)

Terraform

PowerShell

Bicep

Azure DevOps

GitHub

VMware vSphere

Job description

Position Description & Qualifications

We are seeking an experienced Cloud Infrastructure Manager to lead the design, implementation, and operational management of Microsoft Azure and Azure Government (GCC High) environments. This role is responsible for driving cloud strategy, leading the engineering team, managing 24x7x365 production operations, and delivering enterprise-scale modernization initiatives, including migrations from on-premises infrastructure to Azure.

This position is contingent upon your ability to obtain/maintain a DoD clearance

In this role, you will:

Cloud Strategy & Leadership

• Lead and mentor a team of cloud engineers responsible for Azure and GCC High operations, engineering, and service delivery.
• Develop and execute cloud adoption, migration, modernization, and operational strategies aligned with business objectives.
• Establish cloud governance, security standards, operational procedures, and best practices.
• Collaborate with Infrastructure, Security, Compliance, Application Development, and business stakeholders to deliver secure and scalable cloud solutions.

Cloud Architecture & Migration

• Design, implement, and maintain enterprise Azure and GCC High environments.
• Lead on-premises to Azure migration initiatives, including infrastructure, storage, applications, databases, and VMware workloads.
• Develop and execute migration strategies including rehosting, re-platforming, modernization, and cloud-native transformation.
• Ensure cloud solutions meet performance, availability, security, and compliance requirements.

Cloud Operations & Service Delivery

• Manage and oversee 24x7x365 production support operations for Azure, GCC High, and hybrid infrastructure environments.
• Lead major incident management, problem management, escalation processes, and service restoration activities.
• Establish operational support models, service level objectives (SLOs), SLAs, monitoring standards, and disaster recovery capabilities.
• Ensure continuous availability, resiliency, and performance of mission-critical business systems.
• Drive operational excellence through automation, Infrastructure-as-Code (IaC), and process improvements.

FinOps & Cost Optimization

• Lead Cloud Financial Operations ( FinOps ) practices, including budgeting, forecasting, chargeback/showback models, and cloud cost governance.
• Monitor Azure and GCC High consumption trends and identify opportunities for optimization and cost reduction.
• Partner with Finance, Procurement, and business leaders to ensure cloud spending aligns with organizational goals and budgets.
• Establish accountability and visibility into cloud resource utilization and costs.

Security & Compliance

• Support compliance initiatives including CMMC, NIST 800-171, FedRAMP, and GCC High requirements.
• Implement and maintain cloud security controls, identity management, monitoring, logging, and incident response capabilities.
• Partner with cybersecurity teams to continuously improve cloud security posture and audit readiness.

To be successful in this role, you will have:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 8+ years of infrastructure and cloud engineering experience.
• 5+ years of leadership experience managing technical teams.
• 5+ years of hands-on Microsoft Azure experience.
• Proven experience leading enterprise-scale on-premises to cloud migration initiatives.
• Experience managing 24x7x365 production environments supporting mission-critical systems.
• Experience with cloud cost management, budgeting, forecasting, and FinOps practices.
• Strong understanding of Azure networking, identity, security, governance, automation, and cloud operations.

Additional desired experience and skills:

• Experience designing and operating Azure Government (GCC High) environments.
• Microsoft Azure Solutions Architect Expert, Azure Administrator, or Azure Security certifications.
• FinOps Certified Practitioner (FOCP) certification or equivalent cloud financial management experience.
• Experience with Azure Landing Zones, VMware migrations, Kubernetes, and cloud-native architectures.
• Experience supporting regulated environments and federal compliance requirements.

Technical Skills:

Cloud Platforms:

• Microsoft Azure,
• Azure Goverment (GCC High)
• Azure Landing Zones

Operations & Infrastructure:

• Windows Server
• Linux
• VMware vSphere
• Backup & Disaster Recovery
• Hybrid Cloud Infrastructure

Security & Compliance

• Microsoft Entra ID
• Microsoft Defender for Cloud
• Conditional Access
• Identity & Access Management
• CMMC, NIST 800-171, FedRAMP

Automation & DevOps

• PowerShell
• Terraform
• Bicep
• Azure DevOps
• GitHub
• CI/CD Pipelines

FinOps

• Azure Cost Management & Billing
• Cloud Budgeting & Forecasting
• Chargeback/Showback Models
• Cloud Cost Optimization

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail] .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans.