Cloud Infrastructure Engineer

Continental Finance Company; Wilmington (DE); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Continental Finance Company, a fintech leader in credit card services for consumers with less-than-perfect credit, seeks a Cloud Infrastructure Engineer to build scalable, high-resilience cloud systems. You will focus on AWS-based infrastructure, Linux administration, and automation, while aligning with ITIL change processes and security audits.

Collaborate across teams to implement efficient operations, develop runbooks, and drive continuous improvements.

Qualifications

• Minimum of a high school diploma or GED.
• BA/BS degree preferred.

Responsibilities

• Improve infrastructure architecture as standards evolve.
• Participate in audits & security reviews, providing IT documentation.
• Troubleshoot issues with diagnostic questions to determine solutions.
• Maintain Runbooks, SOPs, and related docs.
• Drive continuous improvements and ITIL-aligned changes.
• Develop project strategies with stakeholders to meet objectives.
• Perform routine maintenance per Compliance guidelines.
• Set goals, KPIs, and execute operational plans.
• Lead meetings with clients to align culture and goals.
• Perform other duties as assigned.

Skills

Cloud engineering

AWS networking

Automation & monitoring

VPC & EC2 expertise

Linux administration

Active Directory

IaC / configuration management

Change management

Networking fundamentals

Troubleshooting

Education

High school diploma or GED

BA/BS degree preferred

Tools

AWS Certifications

Cisco Certifications

ITIL Certification

Job description

Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit.

Are you a driver of change? Are you passionate about helping people adapt to organizational and systems changes? The Cloud Infrastructure Engineer will focus on the technology side of change, including changes to system processes, infrastructure/application systems and technologies, with an emphasis on cloud-based technology innovations.

The role will also create and deliver strategies and plans to help employees maximize the adoption of new programs utilizing strong communication/troubleshooting skills. This is a great opportunity for someone who’s looking to play a key role in implementing fast and effective change across a company, ensuring the organizations Infrastructure is scalable and high-resilient to failures.

Essential Functions:

• Be an integral part of continually improving our infrastructure architecture as technology, industry standards, and best practices continue to evolve.
• Participate in audits & security reviews, providing required IT documentation and/or information.
• Perform technical troubleshooting through diagnostic techniques and pertinent questions to determine the best solutions based on the issue.
• Maintain documentation (Runbooks, How To, SOPs, etc) and seek opportunities within the department to improve operational awareness and efficiencies.
• Drive adoption for continuous improvements and proficiency of changes within the organization in accordance ITIL Framework.
• Develop project strategies and plans, including stakeholder assessment, communications to ensure the timely execution of the Tech Operations teams’ objectives.
• Ability to perform regular and routine maintenance activities in accordance with Compliance and Regulatory guidelines.
• Develop short and long-term goals, KPIs, objectives, develop and execute against operational plan.
• Lead/facilitate meetings with clients to ensure an understanding of the current company culture and goals.
• Perform additional duties as assigned.

The ideal candidate will have the following:

• Minimum of a high school diploma or GED. BA or BS Degree is preferred.
• Minimum of 5 years’ experience in cloud engineering required.
• Certifications from leading vendors such as CompTIA, Cisco, AWS, or Microsoft are preferred.
• Knowledge of advanced AWS networking components (VPC Peers, AWS Direct Connect, ELB and API Gateways), including TCP/IP, routing, firewalls, ARP tables, and subnets.
• The position requires minimal travel. Occasional travel requirements may be subject to overnight depending on the company needs.
• Ability to lift 25+ pounds and sit for long periods of time.
• Team player that can collaborate with other teams in the organization.
• Excellent analytical and troubleshooting skills.
• Strong interpersonal skills, in addition to effective customer interaction skills.
• Experience with Cloud Technology (AWS, Azure, Google Cloud).
• Knowledge of advanced Linux Administration, Active Directory user accounts and basic Microsoft applications.
• Ability to work well under deadlines and in a fast-paced environment.
• Strong experience with AWS (VPC, EC2, S3, ELB, RDS, ECS, Redshift).
• Experience with both Infrastructure as code and configuration management.
• Familiarity with the principles and practice of configuration management and change control.
• Ability to design, implement and maintain automation and monitoring processes.
• Good understanding of the TCP/IP stack and networking.

Why Continental Finance?

Continental Finance Company (the “CFC”) is one of America’s leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the‑art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer.

CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today!

CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)