Cloud Freight Operations Account Manager

DSV; United States; On-site; USD 75,000 - 110,000; Full time

Job summary

DSV - Global Transport and Logistics is seeking an Operational Account Manager, Cloud Freight Operations in Lancaster, TX. You will be responsible for managing high-value, time-sensitive freight and maintaining strong customer relationships while coordinating with Carrier Sales, carriers, and internal teams to ensure service excellence.

The role emphasizes proactive communication, accurate shipment execution, and opportunities to grow existing accounts.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Transportation, or related field preferred.
• Minimum of 3 years of experience in logistics, transportation, freight brokerage, account management, or a related field required; 5 or more years preferred.
• Experience working within freight brokerage or transportation operations strongly preferred.
• Experience managing customer relationships within a transportation, logistics, or supply chain environment preferred.
• Experience with high-value, high-risk, time-sensitive, or other specialized freight preferred.
• Experience with transportation pricing, carrier negotiations, capacity management, and freight brokerage operations preferred.
• Experience working with Transportation Management Systems (TMS) required.

Responsibilities

• Serve as a primary point of contact for assigned cloud computing customers and develop strong, long-term relationships through proactive communication and consistent service.
• Manage day-to-day freight brokerage activities for assigned accounts, ensuring customer transportation requests are executed accurately, efficiently, and in accordance with established service and security requirements.
• Coordinate the movement of HRHV freight from pickup through final delivery, maintaining visibility throughout the shipment lifecycle.
• Review customer shipment requests and determine appropriate transportation solutions based on service requirements, capacity, pricing, security considerations, and other customer-specific needs.
• Partner closely with Carrier Sales to identify qualified capacity and transportation solutions that meet customer, operational, and shipment requirements.
• Provide pricing guidance and direction to Carrier Sales based on customer requirements, market conditions, available capacity, service expectations, and account strategy.
• Negotiate rates and service requirements with transportation carriers and providers, as appropriate.
• Ensure customer-specific handling, communication, tracking, and security requirements are understood and communicated to appropriate internal teams and transportation providers.
• Monitor active shipments and proactively communicate shipment status, milestones, delays, exceptions, and other relevant information to customers and internal stakeholders.
• Identify and respond to shipment exceptions, service failures, delays, or other operational concerns and coordinate timely resolution with customers, carriers, and internal partners.
• Escalate significant service, security, or operational concerns in accordance with established procedures.
• Maintain accurate and timely shipment, customer, carrier, pricing, and operational information within the Transportation Management System (TMS) and other required systems.
• Collaborate with Carrier Sales and other internal departments to ensure customer expectations and operational requirements are consistently met or exceeded.
• Analyze account activity, transportation spend, service performance, shipment trends, and other operational data to identify risks, trends, and opportunities for improvement.
• Prepare and present customer reporting, including spend, service, operational, and performance metrics, as required.
• Conduct regular customer meetings, including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), as appropriate.
• Identify opportunities to expand existing customer relationships through additional lanes, services, shipment volume, or other transportation needs.
• Research and develop growth opportunities within assigned branch house accounts and support new customer opportunities as assigned.
• Partner with customers and internal stakeholders to develop solutions that improve service, efficiency, profitability, and overall account performance.
• Maintain knowledge of transportation market conditions, carrier capacity, pricing trends, customer requirements, and available service solutions.
• Build and maintain effective working relationships across departments, business units, customers, carriers, vendors, and other external business partners.

Skills

Customer relationships

Freight brokerage

Transportation operations

Pricing & negotiation

Problem solving

Excel

Education

High school diploma

Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Transportation, or related field

Tools

Transportation Management System (TMS)

Job description

DSV - Global Transport and Logistics is seeking an Operational Account Manager, Cloud Freight Operations in Lancaster, TX. You will be responsible for managing high-value, time-sensitive freight and maintaining strong customer relationships while coordinating with Carrier Sales, carriers, and internal teams to ensure service excellence.

The role emphasizes proactive communication, accurate shipment execution, and opportunities to grow existing accounts.