Cloud Delivery Consultant

Amazon; Seattle (WA); On-site; GBP 70,000 - 110,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Delivery Consultant to design, implement, and manage scalable AWS solutions for customers. You will guide migrations, optimize performance, and share best practices across projects, combining deep AWS product knowledge with contact center expertise.

The role emphasizes technical leadership, collaboration with stakeholders, and ongoing mentoring to drive customer success in cloud adoption.

Qualifications

• Experience as technical specialist in design and architecture.
• Cloud-based solution design and implementation (AWS or equivalent).
• 3+ years of cloud architecture and implementation.
• 2+ years designing NLP/NLU (IVR or chat) in enterprise contact centers.
• REST APIs and integration of multiple contact center platforms.

Responsibilities

• Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
• Providing technical guidance and troubleshooting support throughout project delivery
• Collaborating with stakeholders to gather requirements and propose migration strategies
• Acting as a trusted advisor on industry trends and emerging technologies
• Sharing knowledge via mentoring, training, and creating reusable artifacts

Skills

Cloud architecture

AWS

Contact center

NLP/NLU

REST APIs

Automation scripting

Tools

Amazon Connect

Dialogflow

Lex

Job description

Amazon Web Services (AWS) is seeking a Delivery Consultant to design, implement, and manage scalable AWS solutions for customers. You will guide migrations, optimize performance, and share best practices across projects, combining deep AWS product knowledge with contact center expertise.

The role emphasizes technical leadership, collaboration with stakeholders, and ongoing mentoring to drive customer success in cloud adoption.