Cloud Asset Support Engineer (Azure)

LB Foster

United States

Hybrid

USD 55,000 - 75,000

Full time

9 days ago

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Job summary

LB Foster in the United States is seeking a Product Support Technician to deliver high-quality technical support for our cloud-based asset management platform. You will collaborate with System Administrators, Developers, QA, and Product teams to investigate and resolve issues, ensuring SLAs are met and customers stay informed throughout resolution.

The role requires troubleshooting across Azure, databases, and data, plus creating training and knowledge-base materials.

Qualifications

Associate degree in Information Systems or related field preferred.
Bachelor’s degree in Information Systems or Business Administration preferred.
3+ years in Help Desk/Service Desk/Deskside Support.
Azure experience preferred.
Willing to travel internationally.

Responsibilities

Provide 1st and 2nd line technical support to diagnose and fix issues.
Support users via phone, web, and in-person channels.
Monitor systems and proactively identify issues affecting stability, security, and performance.
Follow escalation procedures to resolve issues within SLA targets.
Investigate issues in Azure cloud environment and related databases.
Create and update training docs, FAQs, and manuals.
Document troubleshooting steps for the knowledge base.
Support patch management and security compliance.
Participate in technical meetings and project discussions.
Test all technical solutions for robustness and applicability.