Closing Shift - Member Advisor - Call Center

American Heritage Credit Union; Philadelphia (Philadelphia County); On-site; USD 26,174 - 28,929; Full time

Job summary

American Heritage Credit Union is hiring for a Contact Center role in Philadelphia. The position handles member inquiries by phone and other channels, using the ACS system to identify needs and cross-sell credit union products. Schedule runs 10:00 A.M. to 7:00 P.M.

on weekdays with rotating Saturdays, with compensation starting at $19.00–$21.00 per hour based on experience and education. Time after 5:00 P.M. and Saturdays receive a $2.00/hour shift premium.

Qualifications

• Must have prior Contact Center experience or relevant phone/sales experience.
• Hours are subject to change at any time by management.
• Competitive salary with benefits including a 401(k) match and eco-friendly work environment.

Responsibilities

• Provide excellent service to members via telephone, email, and mail.
• Analyze member questions and cross-sell products or services using the ACS system.
• Perform transactions on accounts and follow up to ensure member satisfaction.

Skills

Contact Center experience/phone sales

Tools

ACS system

Job description

American Heritage Credit Union, a $5+ billion credit union has immediate opening available in our Contact Center! This position provides information concerning the credit union and its services to the membership via phone and other forms of correspondence.

The schedule would be 10:00A.M. - 7:00P.M. for Monday - Friday shifts with Rotating Saturdays from 9:00A.M. - 3:00P.M. Starting compensation from $19.00 - $21.00 per hour based on experience and education with potential for incentives! There is also a $2.00 increase per hour for all time after 5:00PM in the Contact Center along with time worked on Saturdays!

Responsibilities Include

• Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union in a pleasant, efficient manner via telephone, electronic communications and/ or mail.
• Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service through the use of the ACS system in order to meet the expectations/ financial needs of the member.
• Perform various transactions on accounts and research member inquiries including follow up to ensure member satisfaction.

Requirements Include

• Must have prior Contact Center experience or relevant phone/sales experience.
• Hours are subject to change at any time at the discretion of management based on the needs of the Credit Union.
• We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment.

To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.

Salary: $19.00 - $21.00 per hour