Closing Manager

Harps Food Stores / The Markets; Natchez (MS); On-site; USD 42,000 - 60,000; Full time

Job summary

Harps Food Stores is seeking a Closing Manager in Natchez, MS to oversee grocery department operations, inventory, merchandising and front-end activities. You will ensure safety standards, drive execution of the daily plan, and coach team members while maintaining exceptional customer service.

The role requires flexibility to work evenings and weekends, with a focus on building relationships, operational discipline, and delivering Harps’ mission of value, quality and hospitality to customers and

Qualifications

• High school diploma or G.E.D. equivalent required.
• Minimum one year experience in a retail grocery store preferred.
• Ability to work a flexible schedule including evenings, weekends and holidays as needed.
• Adaptable to different situations and the ability to respond with flexibility to shifting priorities.
• Ability to interpret, understand and follow instructions.
• Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 50 pounds without assistance.
• Stands and/or walks continuously throughout shift.

Responsibilities

• Grocery Department Operations: assist with readiness, supervision, marketing plan execution, price maintenance, policies and procedures, inventory preparation, cleanliness and safe use of equipment.
• Replenishment & Inventory Procedures: ordering, replenishment, receiving, invoicing, back stock, returns, damages and inventory preparation.
• Merchandising & Sales Floor Standards: stocking, rotation, signing, displays, and store procedures.
• Fresh Food Preparation & Production: maintaining food safety standards and service counters.
• Front End Operations: follow daily schedule, monitor customer flow, open registers, manage breaks and closing procedures.
• Risk Management/Avoidance: monitor safety programs and training.
• Adaptability: adjust to changing conditions.
• Coaching/Mentoring: develop and support others.
• Conflict Resolution: facilitate resolution and balance priorities.
• Problem Solving: define issues and apply critical thinking.
• Providing Direction: set priorities and assign tasks.
• Safety/Quality Orientation: emphasize high quality and safety.
• Building Relationships: initiate and foster positive relationships.
• Conscientiousness: compliance with policies and reliability.
• Customer Service/Hospitality: exceed customer expectations and SMILE program.
• Integrity: act with ethics and honesty.
• Modeling Cultural Values: align with Harps’ values.
• Professionalism: accountable and professional.
• Showing Drive & Taking Action: take initiative and drive results.
• Customer Focus: anticipate customer needs and improve offerings.
• Respecting Others/Citizenship: promote teamwork and fairness.
• Supporting Harps’ Mission Statement: exceed expectations to support mission.

Skills

Customer service

Leadership

Problem solving

Adaptability

Conflict resolution

Communication

Coaching/mentoring

Integrity

Attention to detail

Safety awareness

Education

High school diploma or GED

Job description

Closing Manager Summary

To deliver more than is expected to my customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value where I can by supervising the store and leaving the customer so satisfied that no competitor is an acceptable alternative.

Closing Manager: What I Do, How I Do It, and Why I do it
As a Closing Manager, this is what I do:Grocery Department Operations — I assist with grocery department operations including department readiness, supervision, marketing plan execution, price maintenance, policies and procedures, inventory preparation, department cleanliness, and safe use of equipment and tools.

Replenishment & Inventory Procedures –I assist with replenishment and inventory processes including ordering, replenishment, receiving, invoicing, back stock, returns, damages, supply use and inventory preparation.

Merchandising & Sales Floor Standards — I assist with merchandising and sales floor standards including proper stocking, rotation, signing, setting and maintaining displays, overall department/store procedures.

Fresh Food Preparation & Production — I direct and am responsible for fresh food preparation and production including maintaining food safety standards, food preparation and production requirements and maintaining service counters.

Front End Operations — I assist with front-end operations by following the daily schedule, monitoring the flow of customers, opening registers as applicable, managing breaks and lunches, supplies and closing procedures.

Risk Management/Avoidance –I monitor the store’s execution of all employee, customer and equipment safety programs, standards and training requirements when I am in charge of the store.

Adaptability — I am able to adjust myself readily to different conditions. I demonstrate flexibility in the workplace and remain comfortable with change and transition.

Coaching/Mentoring — I am a people builder by bringing out the best in people. I recognize and try to unleash the full potential of others by providing the needed resources, coaching, experiences, and other support. I provide others the opportunity to take risk and learn from their mistakes.

Conflict Resolution — I facilitate the resolution of conflict between others under my supervision. I seek to understand others’ viewpoints and effectively balance the competing priorities of different parties. I gain agreement between myself, others, and third parties.

Problem Solving — I clearly define issues upfront and then use critical thinking skills and logic to effectively maintain answers to questions through a conscious and organized manner.

Providing Direction — I set clearly defined direction and establish clear priorities. I ensure roles within the team are clear and that individuals know what is expected of them. I clearly assign responsibilities for tasks and decisions.

Safety/Quality Orientation — I consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others.

As a Closing Manager, this is how I do it:Building Relationships — I successfully initiate, develop, and foster relationships with others. I take a personal interest in the interests and ideas of others and treat others fairly, respectfully, and sincerely. I empathize with the emotions of others and consider things from other people’s perspectives.

Conscientiousness — I demonstrate responsible behavior, thoroughness of work, and dependability. I consistently demonstrate compliance with Harps’ policies and procedures, including regular and timely attendance, adherence to dress code and ensuring a safe work environment, and a willingness to complete other duties as assigned.

Customer Service/Hospitality — I completely understand what delivering more than expected means in regards to great customer service. I remove any barriers impeding customer service. I actively look for ways to help others by following our SMILE Program guidelines.

Integrity — I demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics. I am an honest person.

Modeling Cultural Values — I act consistently in accordance with values that are consistent with those of the organization. I model high standards of behavior for others through personal actions and commitment to the organization.

Professionalism — I hold myself accountable by demonstrating a “no excuses” approach to my own attitude, performance, and results. I work in the best interest of Harps even when it involves putting individual needs aside.

Showing Drive & Taking Action — I act on my own initiative without being prompted. I handle problems with minimal guidance. I make things happen and take action quickly.

As a Closing Manager, this is why I do it:Customer Focus — I anticipate and recognize customer needs and remain dedicated exceeding customer expectations. I use customer information to improve products and services. I continually strive to improve customer satisfaction.

Respecting Others/Citizenship — I encourage an atmosphere of teamwork by own actions. I support others, facilitate their work, and defend them when appropriate. I encourage cooperation and trust within a group. I show a high concern for the rights, values, and worth of others. I treat others fairly and consistently. I give appropriate attention toward the concerns expressed by others by empathizing with their emotions and considering things from their perspective.

Supporting Harps’ Mission Statement — With respect and support from my peers and supervisors, I strive daily to exceed my customers’ expectations in an effort to support the Harps’ Mission Statement — “Our mission is to provide the best overall value to my customers, building a reputation for competitive prices, product quality and freshness, friendly service and cleanliness.”

POSITION REQUIREMENTS:

• High school diploma or G.E.D. equivalent required.
• Minimum one year experience in a retail grocery store preferred.
• Ability to work a flexible schedule including evenings, weekends and holidays as needed.
• Adaptable to different situations and the ability to respond with flexibility to shifting priorities and rapid change.
• Ability to interpret, understand and follow instructions.
• Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 50 pounds without assistance.
• Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight. Occasionally required to climb and/or crawl.
• Stands and/or walks continuously throughout shift.
• Visually locates merchandise and other objects, as well as verifies information, often in small print.
• May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity.
• May be exposed to cleaning solvents or other chemicals.
• May be exposed to latex, eggs, nuts, soy and wheat.
• Employment at Harps may be contingent upon completion and our evaluation of a PEP survey, drug screen, employment reference check and criminal background check.