Clinician Support Specialist

Eventus WholeHealth; Fletcher (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

PTO & Holidays

401(k) contributions

HSA and FSA options

Dental and Vision

Job summary

Eventus WholeHealth is hiring a Clinician Support Specialist to assist the clinical care team, coordinating workflows and communicating between patients, providers, and care teams. The role supports encounter documentation, data entry, and patient scheduling, with travel to assigned facilities.

The position requires a high school diploma or equivalent, and CMA/CNA/PCT credentials are preferred. A minimum of one year of patient care experience and strong customer service skills are essential for

Qualifications

• High school diploma or equivalent.
• Certified/Registered Medical Assistant, CNA, or PCT highly preferred.
• Minimum one year of patient care experience highly preferred, medical scribing experience preferred.
• Valid driver’s license and reliable transportation.
• Strong customer service skills with a positive, supportive, and professional approach.
• Excellent verbal, written, and electronic communication skills.
• Strong organizational skills and attention to detail; ability to navigate multiple priorities in a dynamic clinical environment.

Responsibilities

• Prepare for daily clinical rounds by ensuring all necessary patient information, documentation, and schedules are ready in advance.
• Support clinicians in delivering care by assisting with encounter documentation, data entry, and chart preparation.
• Coordinate and maintain accurate patient schedules, including updates for admissions, discharges, and acute changes.
• Serve as a liaison between clinicians, facility staff, patients, and families to support communication and quality care delivery.
• Assist with triage needs and documentation as directed by the clinician.
• Organize and manage clinical documentation, including lab results, diagnostic data, and patient records.
• Host and support telehealth visits for both routine and acute care needs.
• Obtain and process patient consents and ensure proper routing of documentation.
• Participate in facility meetings and communicate updates to the care team.
• Support discharge planning and ensure accurate patient census and records.
• Maintain professionalism and represent the organization positively within partner facilities.

Skills

Patient care

Communication

Organization

Travel readiness

Customer service

Education

High school diploma or equivalent

Certified/Registered Medical Assistant, CNA, or PCT

Job description

At Eventus WholeHealth, we are transforming healthcare delivery within skilled nursing and assisted living facilities through an integrated, evidence based model. Since 2014, our mission has been to improve patient outcomes by providing comprehensive, whole person care supported by strong interdisciplinary collaboration. We partner closely with facilities, enhance clinical workflows, and support teams in delivering exceptional care to residents.

Join a growing organization where your work directly strengthens care quality, clinician efficiency, and patient experience.

Position Summary

The Clinician Support Specialist (CSS) plays a critical role in supporting the clinical care team and ensuring efficient, high-quality patient care. In this position, you will work closely with Advanced Practice Clinicians (APCs) and facility staff to coordinate workflows, support clinical services, and enhance communication between patients, providers, and care teams. CSS team members contribute to patient care delivery through a combination of clinical support, administrative coordination, and customer service. This role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced healthcare environment.

Key Responsibilities

• Prepare for daily clinical rounds by ensuring all necessary patient information, documentation, and schedules are ready in advance
• Support clinicians in delivering care by assisting with encounter documentation, data entry, and chart preparation
• Coordinate and maintain accurate patient schedules, including updates for admissions, discharges, and acute changes
• Serve as a liaison between clinicians, facility staff, patients, and families to support communication and quality care delivery
• Assist with triage needs and documentation as directed by the clinician
• Organize and manage clinical documentation, including lab results, diagnostic data, and patient records
• Host and support telehealth visits for both routine and acute care needs
• Obtain and process patient consents and ensure proper routing of documentation
• Participate in facility meetings and communicate updates to the care team
• Support discharge planning and ensure accurate patient census and records
• Maintain professionalism and represent the organization positively within partner facilities

Qualifications

• High school diploma or equivalent
• Certified/Registered Medical Assistant, CNA, or PCT highly preferred
• Minimum one year of patient care experience highly preferred, medical scribing experience preferred
• Valid driver’s license and reliable transportation
• Strong customer service skills with a positive, supportive, and professional approach
• Excellent verbal, written, and electronic communication skills
• Strong organizational skills and attention to detail; ability to navigate multiple priorities in a dynamic clinical environment

Travel Requirements

• Regular travel to assigned facilities is required
• Travel distances may exceed 60 miles from home at times
• Reliable personal transportation is required

Why Eventus WholeHealth?

• AI-Enabled Innovation: Work with cutting-edge technology that enhances care delivery and operational efficiency.
• Interdisciplinary Collaboration: Work closely with Advanced Practice Clinicians, Physicians, Behavioral Health professionals, and facility partners.
• Mission-Driven Impact: Help redefine long-term care and improve lives every day.
• Meaningful Impact: Your work directly enhances patient care, clinician experience, and facility partnership success.

Competitive Benefits

• Flexibility – no call, no weekends
• Paid Time Off and paid Holidays
• Medical Insurance, including HSA and FSA options
• Dental and Vision insurance
• Employer-paid employee life insurance
• Short-term / long-term disability options
• Voluntary Life and AD&D Coverage
• Employer 401(k) contributions
• Fuel card for gas and car maintenance

Equal Opportunity Employer Statement

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable laws.