Clinical Workflow Informaticist

lunar - part of +koo; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Lunar is seeking a Clinical Workflow Informaticist to bridge the gap between clinicians and the Lunar platform, providing expert guidance, training, and support to healthcare professionals.

You will help optimize workflows, troubleshoot issues, and maximize clinical value while collaborating with product and engineering teams to deliver improvements.

Qualifications

• Clinical background in nursing or healthcare
• Experience in hospital environments
• Strong written and verbal communication skills
• Experience supporting clinicians with clinical technology
• Attention to detail in configuring clinical templates and order sets

Responsibilities

• Lead onboarding and ongoing support for new clinical users to navigate Lunar
• Develop support workflows and documentation to improve response times
• Gather feedback from frontline clinicians to drive usability improvements
• Assist in implementing new clinical features with real-world testing and rollout
• Leverage clinical experience to ease documentation burden for users

Skills

Clinical background

Hospital experience

Communication skills

End-user support

Attention to detail

Education

Nurse Practitioner (NP) / APRN / RN / CRNA

Job description

About Us:

Lunar is a stealth technology company building a new type of software platform for health systems. We are on a mission to revolutionize healthcare with cutting‑edge, AI‑powered software designed to help every hospital deliver world‑class care for their patients. Our platform is already the core backbone of health systems today, transforming clinical and operational workflows at scale with the world’s first AI‑native hospital information system.

This next‑generation platform is a fundamental rebuild of the information infrastructure that runs health systems. All of it – from doctors, nurses, pharmacists, lab technicians, coders, billers, supply chain, and even patients – Lunar’s software powers everything, soup‑to‑nuts. We believe that this mission is the moon landing of healthcare – something so consequential and ambitious that most people believe it to be impossible.

Backed by Silicon Valley’s preeminent venture capital firms, we believe in the power of a high performance team of seasoned professionals operating at the peak of their abilities. We value people who are driven, curious, have sound judgement, and care about doing the best work of their careers.

We are looking for a Clinical Workflow Informaticist on the Clinical Applications team to bridge the gap between our clinical users (such as doctors, nurses, pharmacists, physiotherapists, lab technicians) and our technology, ensuring a seamless experience with the Lunar platform. This role will provide expert guidance, training, and support to healthcare professionals, helping them optimize workflows, troubleshoot issues, and maximize the value of our platform in delivering patient care. If that sounds meaningful to you, join us and make an impact on how healthcare is delivered.

Over the next 6 months, here are some ways you can make an impact:

• Support Clinical Users: Lead onboarding and ongoing support for new clinical users, ensuring they can effectively navigate and utilize Lunar.

• Streamline Support Processes: Develop support workflows and documentation to improve response times and provide scalable solutions for common clinical user challenges.

• Gather Product Feedback: Gather feedback from frontline healthcare professionals to identify pain points and collaborate with product and engineering teams to drive usability improvements.

• Facilitate Feature Adoption: Assist in the implementation of new clinical features by providing real-world insights, testing workflows, and ensuring seamless rollout to users.

• Hands-on Clinical Insight: Leverage your clinical experience to create solutions that support clinicians in providing better patient care while easing the documentation burden.

Your Experience:

• Clinical Background: Ideally, you are a Nurse Practitioner (NP), Advanced Practice Registered Nurse (APRN), Registered Nurse (RN) or Certified Registered Nurse Anesthetist (CRNA) with nursing experience, preferably in internal medicine or a hospital setting.

• Hospital Experience: Strong experience in hospital environments, with a focus on internal medicine.

• Experience Level: A minimum of 1 year of nursing experience, with 2-3 years total experience in clinical settings.

• Communication Skills: Exceptional written and verbal communication skills, with the ability to describe clinical workflows, train users, and collaborate across teams.

• End‑user support experience: Prior experience supporting clinicians or end‑users with clinical technology, troubleshooting issues, and guiding best practices in a healthcare environment.

• Attention to Detail: Proven ability to work with precision, especially when configuring clinical templates and order sets that require accuracy and compliance.

At Lunar, we know our greatest strength is the diverse blend of backgrounds, experiences, and ideas that our team members contribute. We’re passionate about healthcare, but we are also passionate about creating an inclusive workplace where every unique talent and perspective is not just respected, but celebrated. We thrive on embracing differences and are fully committed to fostering a fair, supportive, and dynamic environment where everyone has the opportunity to shine. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.