Clinical Transition Coordinator

Soleo Health Inc; Hayward (CA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive Wages

401(k) with a Match

Referral Bonus

Paid Time Off

Great Company Culture

Paid Parental Leave Options

Affordable Medical, Dental, and Vision

Company Paid Disability and Basic Life

HSA and FSA (including dependent care)

Education Assistance Program

Job summary

Soleo Health seeks a Clinical Transition Coordinator to partner with physicians, case managers, and operations to transition patients from hospital or facility to an alternate site of care in the San Francisco Bay area.

You will educate patients/families, secure new referral sources, and coordinate with the healthcare team to ensure smooth transitions and payer documentation. Monday–Friday 8:30am–5pm; some weekends may be required.

Qualifications

• Bachelor's degree or medical background preferred.
• Minimum five (5) years of clinical experience, home health field or management experience preferred.
• Knowledge of hospitals, skilled nursing/rehab facilities including case management and discharge planning service needs.
• Advanced practice expertise to identify and implement improvement processes, and the ability to design, direct and implement health care plans on behalf of the patient.

Responsibilities

• Territory: Fremont, San Jose, San Francisco, Mt View, Salinas.
• Sales Support/Patient Referral: strategize and secure new referral sources in geographic market; collaborate with territory manager to gain referrals from physicians, case managers, and other points of contact.
• Patient Coordination: work with multidisciplinary team to maintain and implement updated care plans; communicate with healthcare team; document demographics, clinical, and payer information; assist with paperwork and signatures for payer reimbursement.
• Nurse Liaison: communicate with referring physician’s office and hospital case management; discuss infusion services and outcomes.
• Patient/Family Education: conduct pre-discharge hospital visits to determine need and eligibility; educate patients on services and payer responsibilities; work with marketing and sales to educate physicians/facilities.
• Administrative: maintain and submit expense reports, referral tracking, territory reports, and training documents.

Skills

Bachelor's degree

Clinical experience

Discharge planning

Healthcare coordination

Education

Bachelor's degree

Job description

Description

Soleo Health is seeking a Clinical Transition Coordinator to support our San Francisco, CA area. Join us in Simplifying Complex Care!

Soleo Health Perks:

• Competitive Wages
• 401(k) with a Match
• Referral Bonus
• Paid Time Off
• Great Company Culture
• Paid Parental Leave Options
• Affordable Medical, Dental, and Vision Insurance Plans
• Company Paid Disability and Basic Life Insurance
• HSA and FSA (including dependent care) Options
• Education Assistance Program

The Position:

The Clinical Transition Coordinator will primarily work closely with physicians in various specialty areas, case managers, internal sales, clinical and operations team members to coordinate a patient’s care transition from hospital or healthcare facility to an alternative site of care. In addition to providing a significant level of patient and family education related to their illness and planned treatment, this function will be responsible to secure new referral sources in collaboration with the local territory manager and local operations manager. The position will assist patients in their transfer to alternative sites of care only after the patient’s physician has ordered homecare services and the patient has selected the company as their provider of choice.

Responsibilities include:

• Territory: Fremont, San Jose, San Francisco, Mt View, Salinas
• Sales Support/Patient Referral: Work with the Regional Vice President and sales team to strategize and secure new referral sources in a geographic market. Work collaboratively with the local territory manager to gain new referrals from physicians, case managers, and other potential points of call. Promotes the company internally and externally while assisting in the development of strategic planning initiatives.
• Patient Coordination: Works closely with multidisciplinary team to maintain and implement up-to-date coordinated care plan to transition to an alternative site; communicates with all members of the healthcare team on behalf of the patient. Provide feedback to healthcare providers regarding the acceptance and progress of patients and document all demographic, clinical, and payer information. Assists branch staff in securing necessary paperwork and signatures needed to commence therapy and submit for payer reimbursement, as necessary.
• Nurse Liaison: Communicates with referring physician’s office as appropriate to the patient and physician’s needs. Works with hospital case management as a liaison between the company and healthcare providers, including discussing the benefits of specialty infusion services and clinical outcomes.
• Patient/Family Education: Conducts pre-discharge hospital patient visits at the healthcare provider’s request to determine the need and eligibility for specialty infusion services; introduces the company upon acceptance of a healthcare provider’s referral and explains available services and financial/payer responsibilities to patient prior to discharge. Works with marketing and sales team to educate physicians and facilities on available specialty infusion services. Serves as a patient advocate and conduit to the company.
• Administrative: Maintains accurate, and submits on a timely basis: expense reports, referral tracking, mileage reports, territory reports, sales plans and other documents and training programs mandated by the company, as appropriate.

Schedule:

Monday-Friday 8:30am-5pm

Weekends as needed

Requirements

• Bachelor's degree or medical background preferred.
• Minimum five (5) years of clinical experience, home health field or management experience preferred.
• Knowledge of hospitals, skilled nursing/rehab facilities including case management and discharge planning service needs.
• Advanced practice expertise to identify and implement improvement processes, and the ability to design, direct and implement health care plans on behalf of the patient.

About Us:

Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference!

Soleo’s Core Values:

• Improve patients’ lives every day
• Be passionate in everything you do
• Encourage unlimited ideas and creative thinking
• Make decisions as if you own the company
• Do the right thing
• Have fun!

Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.

Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.

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