Clinical Training Manager

Syneos Health Commercial Solutions; Atlanta (GA); On-site; USD 120,000 - 128,000; Full time

Benefits offered by this job

Health benefits

401k

Flexible PTO

Job summary

Syneos Health is seeking a Clinical Program Trainer to lead development and delivery of industry-leading training for clinical professionals and internal teams. You will design programs, oversee content, and ensure learning effectiveness using ADDIE and Kirkpatrick models.

Expect collaboration across stakeholders and travel as needed. The role requires pharma/biotech training experience, strong PowerPoint skills, and the ability to manage multiple curricula while maintaining compliance and

Qualifications

• BA/BS/Undergraduate required; RN preferred.
• Minimum of 3 years pharma/biotech training.
• Ability to apply adult learning principles, ADDIE, Kirkpatrick, curriculum and workshop design.
• Excellent PowerPoint content design skills.
• Strong facilitation and communication skills.
• Ability to work under pressure with cross-functional teams.
• Proven ability to assess and meet customer needs.
• Analytical, strategic mindset and comfort with ambiguity.
• Learns new clinical and product knowledge quickly.
• Excellent computer/technology skills.

Responsibilities

• Develop and deliver training materials for multiple franchises via live/classroom and virtual sessions.
• Apply adult learning principles to maximize retention and transfer.
• Create and update curricula, job aids, manuals, and online tutorials.
• Conduct needs analysis with SMEs and client groups to close gaps.
• Design content from scratch using ADDIE; maintain compliance and accuracy.
• Provide evaluations and feedback to learners and stakeholders.
• Collaborate with leadership to build onboarding and advanced curricula.
• Define measures to assess training impact and identify improvements.
• Coordinate home-study materials and LMS access; track completions.
• Stay current on clinical information to keep training relevant.

Skills

Training

ADDIE

Kirkpatrick

Curriculum

Adult learning

PowerPoint

Facilitation

Communication

Education

BA/BS required

RN preferred

Tools

PowerPoint

LMS

Job description

Description

There’s one thing you do that’s exceptional: train. You formulate a plan and empower your team to provide clinical expertise to health care providers helping them to improve patient outcomes. Your capacity to creatively strategize, motivate clinicians, and elicit achievement makes you the right fit for a Clinical Program Trainer role with Syneos Health.

The Clinical Training Manager will deliver industry leading training and develop strategies to increase learning effectiveness within the scope of services of Syneos Health and client teams. Reporting into the National Program Director, this position requires high-initiative; as this individual will create, define and drive learning strategy, to lead the approach for training and deliver expected outcomes. This individual will design specific training programs and provide oversight of content development, learning effectiveness and demonstrate process efficiency while interacting and training high-level clinical professionals, internal stakeholders and client groups. This role is a critical part of a talented team and will promote best-in-class performance of people and drive an enterprise culture of continuous learning.

Responsibilities

• Responsible for all required training materials and/or home study materials necessary for initial new hire training, annual training and follow-up training classes for multiple franchises with excellent facilitation and platform skills through various mediums including live classroom training, virtual sessions, meetings, teleconferences, and workshops.
• Utilize a learning environment enriched with adult learning principles to enable optimal learning retention and application
• Development of materials may include PowerPoint Presentations, manuals, job-a-ids, online tutorials and maintaining specific curricula to reflect trends in the clinical arena, home educational visits and healthcare.
• Conducts Needs Analysis with Subject Matter Experts and Client Groups to determine learning and application gaps.
• Design learning content from scratch using ADDIE Methodology.
• Complete comprehensive and timely updates to course materials, acting as a Subject Matter Expert, to reflect not only changes in the healthcare and clinical environments, but to ensure compliance with all legal, regulatory and business conduct standards.
• Provide actionable evaluations and feedback to trainees, their superior, and any additional appropriate clients and stakeholders in a comprehensive and timely manner.
• Partner with internal stakeholders and leadership to develop comprehensive on-boarding and advanced learning curricula through the use of technology and materials to meet all stakeholder needs; including but not limited to – new product launch materials, new hire materials, leader guides,and train the trainer materials.
• Define measures to assess, monitor, and report on the effectiveness and impact of training interventions as well as opportunities for improvement and refinement based on thosemetrics.
• Identify the business processes and actions where a team needs to excel in order to achieve its strategic goal.
• Interface with field clinical management, leadership and all internal support teams to drive client results and satisfaction.
• Maintains a current Training Plan and Matrix to ensure all goals and objectives are implemented.
• Coordinate Syneos Health home-study materials and schedule access and documentation of training completion through Learning Management System.
• Have a comprehensive understanding of the latest clinical information to optimize the delivery and relevance of training materials and programs.

Job Requirements

• BA/BS/Undergraduate required, RN preferred
• Minimum of 3 years of pharma/biotech training
• Demonstrated ability applying adult learning principles, ADDIE Model, Kirkpatrick evaluation model, competency models, curriculum and workshop design is required
• Outstanding content design skills with expert level PowerPoint skills
• Excellent facilitation, platform, and verbal/written communication skills
• Ability to work under pressure, to meet short deadlines, and to collaborate with high initiative with cross-functional teams
• Proven record of assessing and meeting customer needs
• Strong analytical acumen, strategic mindset, and an ability to move forward with ambiguous information
• Adept at learning new technical, clinical, medical product, and disease state knowledge
• Excellent computer/technology skills
• Ability to work at Syneos Health locations as required
• Willingness to travel and overnight availability

Additional desired experience includes

• Leadership and management, managed care, reimbursement, and various therapeutic area expertise

The annual base salary for this position ranges from $120,000 to $127,500. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role.

Why Syneos Health?

Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Benefits

• Competitive compensation package
• Health benefits to include Medical
• Health benefits to include Dental
• Health benefits to include Vision
• Company match 401k
• Flexible paid time off (PTO)
• Sick time
• Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work.
• Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.