Clinical Technician II - DAPDA - First Shift

Duke Clinical Research Institute; Durham (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Duke Health in Durham, NC is seeking a Clinical Tech I / Phlebotomist to assist in procuring, processing, and evaluating patient specimens for diagnostic testing. You will learn and perform routine clerical and technical procedures, including specimen collection, labeling, and order entry, while delivering compassionate patient care.

Excellent communication and basic computer skills are essential as you work with a multidisciplinary team in a CAP-accredited, CLIA-certified lab environment.

Qualifications

• High School diploma or GED required or recommended.
• Phlebotomy training with clinical rotation recommended for phlebotomy assignment.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Perform routine and specialized laboratory procedures.
• Collect blood samples and perform phlebotomy.
• Prepare, label, and process specimens for analysis.
• Communicate with patients and staff professionally.
• Maintain records and operate hospital information systems.

Skills

Phlebotomy

Specimen processing

Laboratory procedures

Communication skills

Education

High School Diploma or GED

Phlebotomy certification (preferred)

Tools

Beaker LIMS

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke University Health System Clinical Laboratories

Pursue your passion for caring and innovation as a team member in the state-of-the-art Duke Health laboratories. Duke Health laboratories are College of American Pathologists accredited and Clinical Laboratory Improvement Amendments certified. The multidisciplinary team is committed to serving the rare and complex testing needs of Duke Health patients by providing timely and accurate results, educating the next generation of laboratorians, scientists and physicians, and researching and developing the cutting‑edge diagnostics of tomorrow.

General Description

Perform a variety of the technical procedures involved in the procurement, processing, and evaluation of patient specimens for use in the diagnosis and treatment of disease; teach and perform routine clerical and technical procedures including specimen collection, and responsible for the delivery of supplies and procurement of specimens from physicians' offices, clinical specimen preparation and processing for analysis and dispatch, patient registration and order entry; and serve as hospital laboratory representative and liaison with outside clients.

Job Duties

• Perform a variety of routine and specialized procedures.
• Prepare and initiate special tests and procedures including, but not limited to, cytogenetics, general laboratory, Point-of-Care Testing, urinalysis without a microscope, phlebotomy, and specimen management.
• Obtain total volume, perform aliquot and distribute all urine specimens.
• Properly determine urine volume. Properly label aliquot containers.
• Communicate in a professional and courteous manner with patients, family, and other medical personnel as necessary for problem recognition and initiation of the resolution and, if necessary, escalation to the next level. Obtain information for laboratory records, explain procedures, allay fears and elicit cooperation.
• Utilize standard equipment to maintain positive patient identification through the maintenance of all clinical laboratory records, register/accession patients/specimens, and perform order entry as required.
• Perform various quality control, safety, and infection control procedures to maintain compliance with internal and external regulations.
• Receive and process specimens as required by respective laboratory area procedures and protocols.
• Receive specimens into the laboratory using Beaker.
• Positively ID all patient specimens, and verify all laboratory labels/requisitions, ensuring a valid order. Properly sort all specimens.
• Participate in the distribution of specimens, supplies, and reports to the appropriate laboratory staff; perform messenger/courier activities as required.
• Maintain inventory of supplies; stock supplies on carts and hand trays; wash glassware.
• Utilize various hospital information systems and software.
• Assist with the maintenance of specimens and/or slides.
• Perform routine maintenance as required by laboratory procedures.
• Assist with word processing, miscellaneous office tasks, and maintaining office records.
• Perform other related duties incidental to the work described herein.

Education

High School diploma or GED. For assignment to phlebotomy, completion of a structured phlebotomy training course and clinical rotation is recommended.

Experience

• Alternatively, an equivalent combination of relevant education and/or experience.
• Must have at least 2 years experience as a Clinical Tech I or Certification as a Phlebotomist plus achieve the required competency level for specified job responsibilities.

Degrees, Licensure, and/or Certification

• For assignment to Phlebotomy Services, certification as a Phlebotomist by a nationally recognized board/agency may be required.
• Certification of Basic Life Support preferred.
• Pediatric Phlebotomy experience required.
• National Healthcare Association (NHA) --Clinical Laboratory Phlebotomy Examination (CLPlb), American Society of Clinical Pathologists-- Phlebotomy Technician Examination [PBT(ASCP)], International Academy of Phlebotomy Sciences (IAPS), National Phlebotomy Association (NPA), American Society of Phlebotomy Technicians (ASPT), National Phlebotomy Certification Examination (NPCE), National Phlebotomy Solutions (NPS), American Medical Technologists (AMT), or another national certification as approved by Clinical Labs leadership.

Knowledge, Skills, and Abilities

• Basic phlebotomy and specimen processing techniques.
• Knowledge of medical terms preferred.
• Basic computer skills.
• Effective communication skills.
• Effective professional communication skills to interact with patients/ customers.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.