Clinical Technician

EmpiRx Health; Montvale (NJ); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A leading pharmacy benefits management company is seeking a Clinical Technician to support clinical programs and operational processes. The successful candidate will ensure accuracy across documentation and assist with various technical support tasks. Responsibilities include maintaining document libraries, supporting Clinical Prior Authorization protocols, and utilizing Salesforce for tracking. Applicants should have at least 2 years of PBM experience, strong communication skills, and proficiency in Microsoft Office. This is a hybrid role with expectations for both in-office and remote work.

Qualifications

• At least 2 years of PBM experience or at least 4 years in hospital, specialty, or retail pharmacy environments.
• Ability to work in a fast-paced environment.
• Proficiency in Microsoft Office Suite is required.

Responsibilities

• Support technical aspects of Clinical Prior Authorization Protocols.
• Assist in cataloguing and maintaining document libraries.
• Provide technical assistance for P&T Committee processes.
• Maintain the library for clinical programs.
• Support production of new clinical protocols.
• Initiate Transition of Care impact reporting.
• Utilize Salesforce for tracking requests.
• Use third-party platforms and reporting tools.
• Follow defined practices and procedures.
• Handle requests from Clinical Services team.

Skills

Proficiency in Microsoft Office Suite

Excellent written and oral communication skills

Strong time management skills

Job description

EmpiRx Health is the leading clinically-driven pharmacy benefits management company. As the pioneer in value-based pharmacy care, EmpiRx Health puts its customers and members first by enabling them to take control of their pharmacy benefits, healthcare outcomes, and financial results.

We place more emphasis on member care than any other PBM by focusing on health outcomes first. Our pharmacists and clinicians are at the center of everything we do―and our population health solution delivers tailored strategies for our clients. Leveraging our newly launched, AI-powered pharmacy care platform, Clinically™ , EmpiRx Health’s pharmacists and client experience teams provide the highest quality pharmacy care to our clients and their members. This enables benefits plan sponsors to keep their members healthy, happy, and productive, while substantially reducing prescription drug spending, which has been on an explosive growth trajectory in recent years.

Who We're Looking For:

The Clinical Technician plays a critical role in supporting clinical programs and operational processes. This role ensures accuracy, compliance, and efficiency across clinical documentation, protocols, and reporting, while providing technical support to P&T committee activities, Care Management, and Clinical Services teams.

What You'll Do:

Key Responsibilities:

• Support technical aspects of Clinical Prior Authorization Protocols, including content transposition into new formats or templates.
• Assist in cataloguing and maintaining multiple document libraries, including internal protocol documents, prescriber-facing forms, member notifications, and client-facing materials.
• Provide technical assistance for P&T Committee processes.
• Maintain the client-facing materials library for clinical programs following P&T Committee approvals.
• Support the production of new clinical protocols from a technical standpoint.
• Initiate Transition of Care impact reporting for new and existing clients.
• Utilize Salesforce to communicate and track requests with internal teams.
• Proficiently use third-party platforms and reporting tools as needed.
• Follow all defined practices, processes, and procedures.
• Assist with ad-hoc projects involving the Clinical Services team.
• Handle requests from the Clinical Services Executive, Clinical Specialist, and Director of Clinical Risk and Services.
• Provide peer support as needed to enhance team effectiveness.

What You Need:

Experience (Required)

• At least 2 years of PBM experience or at least 4 years of experience in hospital, specialty, or retail pharmacy environments.
• Ability to work in a fast-paced environment.
• Proficiency in Microsoft Office Suite.
• Excellent written and oral communication skills.
• Strong time management skills with ability to meet tight deadlines.

Certification(s)

Work Environment:

Hybrid (2 days remote/3 days in office)