Clinical Team Supervisor

Mission Pet Health; Asheville (NC); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k retirement

Job summary

Charlotte Street Animal Hospital in Asheville, NC is seeking a Lead Veterinary Assistant to join a dedicated medical support team. You will help manage patient care and hospital operations, serving as a bridge between leadership and frontline staff.

You will lead shifts, mentor technicians and assistants, improve workflows, support patients and ensure accurate records. The role emphasizes high-quality care for dogs, cats, and exotics with on-site Urgent and Emergency care capabilities.

Qualifications

• High school diploma or equivalent.
• Proven leadership abilities and ability to guide a team.
• Experience as a Veterinary Assistant; ability to handle variety of animals.
• Excellent verbal and written communication.
• Ability to lift up to 50 pounds and stand for long periods.
• 7+ years of Veterinary Assistant experience preferred.
• 3+ years of leadership experience preferred.

Responsibilities

• Leading the Shift: coordinate workflow, assign tasks, and ensure staffing coverage.
• Mentoring the Team: mentor and support veterinary technicians and assistants.
• Driving Improvements: identify gaps in workflows and implement solutions with hospital leadership.
• Supporting Patient Care: assist veterinarians, maintain medical records, and uphold infection control standards.
• Enhancing Client Experience: provide exceptional client support, from scheduling to discharge instructions and estimates.
• Maintaining Standards: keep the hospital clean, organized, and compliant with protocols and equipment maintenance.

Skills

Veterinary Assistant

Leadership

Communication

Infection control

Patient handling

Education

High school diploma

Job description

Welcome to Charlotte Street Animal Hospital, where our mission since 1998 has been to provide high quality veterinary service in a professional and compassionate environment. We are proud to be an American Animal Hospital Association (AAHA) accredited facility, reflecting our dedication to exceeding the highest standards in patient care, surgery, and diagnostics—a designation held by only 15% of hospitals nationwide. This commitment to excellence is reflected by the trust of our clients, who have given us an excellent 4.8-star Google rating. If you are seeking an opportunity to join a dedicated team focused on comprehensive, quality care, we invite you to do your best work here in Asheville, NC. Joining our hospital means integrating yourself into a structure specifically designed for success. As an AAHA accredited facility, our operating standards for everything from patient care to client service are rigorous and defined, ensuring a clear, high-quality workflow for all teammates. Since 1998, we have prioritized creating a caring environment where you treat pets like your own, supported by compassionate teammates. We know that when protocols are clear and care is comprehensive, you are empowered to grow and focus fully on providing exceptional medicine. You will practice comprehensive small animal medicine encompassing dogs, cats, and exotics, with services ranging from routine wellness and prevention to complex advanced care. Our facility is equipped to handle extensive Testing & Diagnostics, Advanced Care, and a robust schedule of Surgical Procedures. Crucially, we offer Urgent Care services on-site and support the community with Emergency Care options, requiring us to maintain advanced diagnostic imaging and anesthesiology standards. This setting provides an ideal opportunity for you to expand your clinical skills across multiple species and critical care scenarios. Located centrally in Asheville, NC, our hospital serves a dedicated client base that relies on our extended operating hours, which include shifts from 7:00 AM to 9:00 PM on weekdays and hours until 1:00 PM on Saturday. This schedule reflects a strong community need for accessible, high-quality care. When you join Charlotte Street Animal Hospital, you are becoming a critical part of the Asheville pet healthcare landscape, providing continuous support and comprehensive care to a population that truly values quality veterinary services.

Your Impact as a Lead Veterinary Assistant

As a Lead Veterinary Assistant, you are a pivotal leader on the medical support team, ensuring the highest standards of patient care and hospital operations. You will serve as the primary point of contact for medical support staff, guiding workflows, modeling our values, and fostering a collaborative and supportive culture. You are the bridge between hospital leadership and the team, helping to implement protocols and mentor the next generation of veterinary professionals.

Your Impact Will Include

• Leading the Shift: You will act as a shift leader, coordinating workflow, assigning tasks, and ensuring optimal staff coverage to keep the hospital running smoothly.
• Mentoring the Team: You'll mentor and support veterinary technicians and assistants, providing guidance, onboarding support, and opportunities for development.
• Driving Improvements: You will identify gaps or inefficiencies in workflows and partner with the hospital manager to recommend and implement solutions.
• Supporting Patient Care: You'll support veterinarians in providing patient care, maintaining accurate medical records, and upholding infection control standards.
• Enhancing Client Experience: You will provide exceptional client support, from scheduling and check-ins to explaining discharge instructions and estimates.
• Maintaining Standards: You will ensure the hospital remains clean, organized, and safe, upholding all protocols and equipment maintenance standards.

What You'll Bring to the Team

• High school diploma or equivalent.
• Strong ability to lead by example, motivate others, and maintain composure in high-pressure situations.
• Proficiency in veterinary assistant functions, including patient handling, cleaning protocols, and client communication.
• Excellent verbal and written communication skills.
• Comfort working with a wide range of animals, including those that may be fractious or fearful.
• Ability to lift up to 50 pounds unassisted and stand/walk for extended periods.
• 7+ years of Veterinary Assistant experience is preferred.
• 3+ years of leadership experience is preferred.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commit