Clinical Team Lead — Primary Care & Quality Improvement

Optum; New Mexico; On-site; USD 110,000 - 167,000; Full time

Job summary

Optum NM is seeking a Clinician Team Lead to join our Albuquerque clinic, providing leadership to providers while maintaining patient care duties. The role emphasizes driving quality metrics, safety, and lean process improvements in alignment with Optum policies.

The position includes 4 hours weekly of administrative time and requires NP/PA credentials, clinic management experience, and a commitment to patient-centered care and collaboration with leadership partners.

Qualifications

• Graduate of an accredited Certified Nurse Practitioner Program
• Board Certified/Eligible Advanced Practice Clinician
• Minimum 2 years of experience in outpatient primary care medicine
• 1-2 years of management experience or have exhibited appropriate leadership potential.
• Experience in medical utilization management, medical quality assurance, quality improvement techniques, risk management, and compliance
• Knowledge of primary care operations; knowledge of management practices, human relations, consensus building, and collaborative ability
• Must have strong oral and written communication techniques and be professionally respected by peers; leadership ability and demonstrated competence in the primary care setting
• Nurse Practitioner: Current NBR Certification; Licensed RN by the State of NM; Current Nurse Practitioner in the state of NM
• Physician Assistant: Licensed Physician Assistant by the State of NM
• Current and unrestricted DEA certificate
• BLS certification required within 30 days of hire
• Must be able to meet all pre-employment requirements
• Must be able to meet all health requirements at hire and periodically thereafter, as required by company policy/state regulations to verify that they/he/she is free from communicable disease and physically able to perform assigned duties

Responsibilities

• Provides diagnosis, treatment, therapy, and management of patients according to current standards of care utilizing best evidence-based practice recommendations.
• Works collaboratively with the patient to provide a Patient-Centered approach to care, adhering to the organization’s Patient-Centered mission.
• Drives organization-specific initiatives including Quality (STAR, HEDIS, CAPHS/HOS) and Affordability, and ensures that the processes and procedures are in line with the approved business model.
• Ensures quality indicators are being met and continuously improved by participating in Quality Meetings. Outlines objectives for clinic team members to ensure quality indicators are defined and understood in order to be achieved.
• Supervises clinician team members, including coordination of paid time off, CME time and expense approvals, OLCM license review, and clinician/patient complaint management. Team Leads will meet with direct reports monthly. They will provide performance reviews quarterly with monthly touchpoints.
• Partners with Operations leadership to ensure the success of the clinic team within the clinics.
• Ensures clinician team members are in compliance with Optum policies and procedures and serves as the liaison between clinicians and the People Team for policy interpretation.
• Performs annual evaluations and participates in creating MAP and developmental goals for the clinician team members as well as participates in company-led initiatives, leadership readiness, and job expansion activities of assigned clinician team members.
• Participates in various committees as assigned and disseminates information timely to all team members.
• Assists in team member recruiting and retention efforts by identifying clinic needs and developing a succession plan for primary care.
• Promotes patient safety and partners with operational leadership to ensure clinic compliance.
• Utilizes evidence-based care processes to meet affordability goals.
• Is accountable for clinic customer satisfaction scores, reviews, and action plans.
• Develops and promotes organization’s culture in clinic team members.
• Optimize clinician productivity and performance

Skills

Leadership

Communication

Quality improvement

Team management

Patient care

Education

Certified Nurse Practitioner program

NM RN license

NP license NM

PA license NM

DEA certificate

Job description

Optum NM is seeking a Clinician Team Lead to join our Albuquerque clinic, providing leadership to providers while maintaining patient care duties. The role emphasizes driving quality metrics, safety, and lean process improvements in alignment with Optum policies.

The position includes 4 hours weekly of administrative time and requires NP/PA credentials, clinic management experience, and a commitment to patient-centered care and collaboration with leadership partners.