Clinical Team Lead MA

OSS Health; Hanover (York County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Wages

Medical, dental, vision from first day

Disability and life insurance within

Company-Paid Group Life Insurance, STD

Job summary

OSS Health in the United States is seeking a dedicated Clinical Lead to support physicians in orthopaedic/pain clinics, oversee the daily operations of the clinical team, and ensure accurate EMR documentation. You will provide exceptional patient service and collaborate with staff to optimize workflow and patient care. The role requires leadership, clinical knowledge, and strong communication.

Qualifications

• High School Diploma or equivalent required.
• Medical Assistant certification required.
• Current PA LPN license required.
• Current PA Athletic Trainer license required.
• BLS certification required or obtainable before independent patient work.
• Two years of experience in medical practice or hospital setting preferred.
• Basic computer skills and EMR usage required.

Responsibilities

• Lead the clinical team assisting the physician in orthopaedic/pain care.
• Oversee day-to-day clinic operations and staffing allocations.
• Ensure accurate and efficient documentation in EMR.
• Provide exceptional patient and family service.
• Mentor and train new team members on clinic procedures.
• Coordinate with Clinical Operations Coordinator/Manager on issues.

Skills

Communication skills

Time management

Team collaboration

Independent worker

Education

High School Diploma or equivalent

Medical Assistant certification

LPN license (PA)

Athletic Trainer certification (PA)

Tools

EMR system

Medical scheduling software

Job description

At OSS Health, our mission is to continually strive to be the healthcare leader in quality, innovation and value. We make every effort to understand and exceed the expectations and needs of our patients. We are committed to providing an environment that is safe, respectful, and dignified at all times.

Joining OSS Health means joining a culture of excellence and teamwork, with a strong focus on employee development and community support. OSS Health offers a great work environment, professional development opportunities, meaningful careers, and competitive compensation.

JOB SUMMARY:

Leads the clinical team in supporting the physician to provide medical care to patients of the orthopaedic and/or pain clinic. Functions as a resource and leader for questions, concerns and assignment of responsibilities relating to the specific physician. Oversees the day-to-day operations of the team. Ensures the patients’ electronic medical records are maintained accurately and efficiently. Provides exceptional customer service to the patient, patients’ family and colleagues.

SCHEDULE:

FT, 40 HRS/WEEK - Schedule may vary subject to business needs

MON-FRI 8:00AM - 5:00PM

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Must be able to perform all essential duties and responsibilities of a Clinical Specialist II as outlined in the Clinical Specialist II job description.
• Serves as a resource and leader for team members including physician.
• Anticipates physician needs to assure efficient clinical office functioning, including lunch delegation and/or end of day delegation.
• Collaborates with medical secretary regarding patient care plans.
• Communicates significant clinical issues, consistent with the organizational policies, procedures, guidelines and mission, to the Clinical Operations Coordinator and/or Clinical Operations Manager.
• Oversees the Clinical Team including work allocation, general performance (efficiency issues), competency and accountability.
• Participates in new employee training, specifically focusing on team specific requirements and orienting the new team member to same.
• Participates in implementation of policies, procedures and protocols for the clinical area as specifically related to team functions.
• Remains accessible to other clinical teams for staffing issues when directed by the Clinical Operations Coordinator and/or Clinic Operations Manager.
• Assures clinical working area (pod) is stocked and efficient.
• Clinical Duties include but may not be limited to:
• Report Results.
• Film/Reports.
• Calls post-operative patients to check on their status.
• Assists secretaries with verification of surgical schedule for week.
• Assures preparation for next clinical day including:
• Receives /Returns Patient Phone Calls.
• Monitors to-do/triage list daily.
• Prepares surgical folders for upcoming surgical patients.
• Opens exam rooms and prepares for the day (unlocks cabinets, starts computers, etc).
• Assures end of day duties are completed.
• Acts as an agent for licensed provider.
• Travels to other locations as needed.
• Level II:
• Maintains security of the secured medication closet and is responsible for maintaining an accurate medication log.
• Level III:
• Assigns home exercise instructions to the patient and determines the patient’s tolerance for the exercise.
• Assists with clinical documentation.
• Assists with custom DME process.
• Other duties as assigned.

EDUCATION:

• High School Diploma or its equivalent required.
• Graduate of an accredited business school or college with focus in medical assisting preferred.

EXPERIENCE AND QUALIFICATIONS:

• Level MA
• Medical Assistant certification required.
• Level LPN
• Current license by the State of Pennsylvania as a Licensed Practical Nurse.
• Level ATC
• Current license by the State of Pennsylvania as an Athletic Trainer.
• Current certification in basic life support (BLS) required, or the ability to obtain before working independently with patients.
• Two years of experience working in a medical practice or hospital setting or equivalent as a Medical Assistant preferred.
• Must have basic computer skills and the ability to effectively and accurately use the electronic medical records system.
• Independent judgment necessary to work in accordance with department practices and general directives received by Clinical Operations Coordinator and/or Clinical Operations Manager.
• Effective and efficient organization and time management skills required.
• Excellent communication skills, which frequently involve collaborating with physicians, management/leadership and other organizational personnel required.
• Must be able to work independently and utilize time management, prioritization, and multi-tasking skills.
• Must have the ability to stand and walk for up to eighty percent of work time when performing job assignments.

BENEFITS INCLUDE:

• Competitive Wages
• Medical, Dental, Vision available on the first day of employment
• Disability, and Life Insurance within 90 days
• Company-Paid Group Life Insurance, Short-Term Disability & Long-Term Disability
• Paid Time Off (PTO)
• 401(k) plan and profit sharing
• Career Advancement Opportunities