Clinical Support Tech II - Endocrinology at Eastowne

UNC Health; North Carolina; On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health in Chapel Hill, NC seeks a Clinical Support Technician II to assist caregivers in delivering patient care, transport patients and equipment, and maintain patient care unit desks. The role includes clinical tasks and administrative duties to support endocrine care services at UNC Hospitals Outpatient Center at Eastowne.

Responsibilities include assisting with examinations, monitoring patient conditions, maintaining records, and supporting nursing staff.

Qualifications

• Fluent in verbal and written English language.
• Demonstrated ability to develop computer skills if not competent.
• High school diploma or GED; higher level degree may satisfy requirement.
• Listed as a Nursing Assistant I by NC DHHS; licensed as Nursing Assistant II by NC DHHS.
• BLS certification required.

Responsibilities

• Assist physicians and other health care providers with routine examinations and procedures and procure equipment and supplies.
• Review patient care documentation and report significant changes to RN or physician.
• Perform clerical tasks: organize workload, greet visitors, verify orders for logic and clarity, answer phones and transcription.
• Provide administrative and clerical support including PI audits and data entry.
• Provide clinical support: cleaning, troubleshooting equipment, changing linens, inventory, transporting patients and supplies.
• Offer direct personal care per plan of care: bathing, dressing, feeding, ambulation support; measure vital signs; potential specimen collection and basic wound care.

Skills

English fluency

Computer skills

Education

High school diploma or GED

Nursing Assistant I licensure

Nursing Assistant II licensure

Basic Life Support (BLS) certification

Job description

DescriptionYour passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

DescriptionYour passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Come join our growing team! UNC Hospitals Outpatient Center at Eastowne is a specialty clinic for the evaluation and treatment of conditions related to hormone-producing glands. We provide care for patients with a wide range of endocrine conditions, including diabetes, thyroid disease, osteoporosis, parathyroid disease, adrenal disorders, pituitary disorders, and tumors or cancers of the endocrine glands. We also provide gender-affirming hormone therapy for transgender and non-binary adults.

Schedule and Location:

• Address: 100 Eastowne Drive, Chapel Hill, NC 27514
• Monday-Friday 8a-5p
• No weekends
• No holidays

Summary

The Clinical Support Technician II is responsible for assisting the professional caregiver in the delivery of patient care, transporting patient and / or equipment, setting up and maintaining patient rooms, and performing a wide range of clerical, transcription, and maintenance of the patient care unit desk area functions. Performs patient care requiring clinical and procedural knowledge and skills requiring the use of sterile techniques, infusion monitoring, and medical equipment. Coordinates the flow of communications on the patient care unit. The Clinical Support Technician II may or may not be given a defined patient care assignment based on unit needs and the discretion of the manager / charge nurse. Tracks supply inventory, orders supplies and special items. Assists unit with clerical and administrative support including PI audits and data entry.

Responsibilities

• Assist physicians and other health care providers with routine examinations and procedures, as well as procurement of equipment and supplies.
• Critically review patient care documentation making note of any significant changes in the patient's condition and make an immediate report to a registered nurse or physician.
• Provide a variety of clerical tasks to include but not limited to organizing and prioritizing workload, greeting and directing visitors, researching information as requested by nurses and physicians, reviewing orders for logic and clarity, revising orders as requested by the nurse, answering the telephone/ patient call lights, transcribing physician orders, and maintaining medical records. Perform routine quality assurance audits, safety checks, and inventory of supplies.
• Provide administrative and clerical support including PI audits and data entry
• Provide clinical support assistance to include, but not limited to, cleaning the work area, maintaining office equipment, troubleshooting common software and hardware problems, changing linens, checking supply inventory, re-stocking supplies, transporting patients/ supplies/ specimens, and assisting in the orientation of new employees and students.
• Provide direct personal care to patients as outlined in plan of care activities such as bathing, dressing, feeding, assisting with ambulation. Measure and record vital signs, and patient height and weight. May be responsible for specimen collection, skin preps/scrubs, catheter care, capillary blood glucose checks, simple wound care, range of motion exercises, and/or postural drainage. Performs Oxygen room set-up and monitors oxygen flow-rate, performs oropharyngeal and nasopharyngeal suctioning, tracheostomy care, fecal impaction removal, sterile dressing change wound irrigation, IV fluid assembly and monitoring, IV site care and discontinue peripheral IV, ostomy irrigation and care, urinary catheterization and irrigation, performs established oral, nasogastric, gastrostomy tube feeding
• Reinforce routine teaching given to patients by the registered nurse or physician and document patient understanding of instructions. Distributes patient education materials at the request of patients and/or health care providers.

Other Information

Other information:

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements

• Listed as a Nursing Assistant I by the North Carolina Department of Health and Human Services
• Licensed as a Nursing Assistant II by the North Carolina Department of Health and Human Service
• Basic Life Support (BLS) certification

Professional Experience Requirements

• Requires one (1) year of clerical or customer service experience and three (3) months of nursing assistant experience

Knowledge/Skills/and Abilities Requirements

• Must be fluent in verbal and written English language. Capability to develop computer skills if not competent.

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: UNCH Endocrinology Cl at ET

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.