Clinical Support Tech II

UNC Health; Chapel Hill (NC); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Commitment incentive

Job summary

UNC Health in Chapel Hill is seeking a Clinical Support Technician II to assist providers in delivering patient care, transport patients and supplies, and maintain unit efficiency. The role includes clerical duties, data entry, and participation in PI audits as needed.

The ideal candidate has a high school diploma or GED, NC Nursing Assistant I/II licenses, BLS certification, and at least one year of clerical or customer service experience, with nursing assistant experience preferred.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy.
• Licensed Nursing Assistant I (NNA I) by NC DHHS.
• Licensed Nursing Assistant II (NNA II) by NC DHHS.
• BLS certification required.
• Minimum one year clerical or customer service experience; three months nursing assistant experience.

Responsibilities

• Assist physicians and health care providers with routine examinations and procurement of equipment and supplies.
• Review patient care documentation and report changes to nurse or physician.
• Provide clerical tasks including organizing workload, greeting visitors, and telephone duties.
• Transcribe physician orders and maintain medical records.
• Provide clinical support including patient transport, linen changes, and supply restocking.
• Assist in orientation of new employees and students; support PI audits and data entry.
• Measure vital signs and assist with basic patient care as outlined in care plan.

Skills

English fluency

Clerical skills

Computer skills

Education

High school diploma or GED

Nursing Assistant I

Nursing Assistant II

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
The Clinical Support Technician II is responsible for assisting the professional caregiver in the delivery of patient care, transporting patient and / or equipment, setting up and maintaining patient rooms, and performing a wide range of clerical, transcription, and maintenance of the patient care unit desk area functions. Performs patient care requiring clinical and procedural knowledge and skills requiring the use of sterile techniques, infusion monitoring, and medical equipment. Coordinates the flow of communications on the patient care unit. The Clinical Support Technician II may or may not be given a defined patient care assignment based on unit needs and the discretion of the manager / charge nurse. Tracks supply inventory, orders supplies and special items. Assists unit with clerical and administrative support including PI audits and data entry.

Incentives:

$5,000 Commitment Incentive paid out in 6 installments over 3 years.

Responsibilities:
1. Assist physicians and other health care providers with routine examinations and procedures, as well as procurement of equipment and supplies.
2. Critically review patient care documentation making note of any significant changes in the patient's condition and make an immediate report to a registered nurse or physician.
3. Provide a variety of clerical tasks to include but not limited to organizing and prioritizing workload, greeting and directing visitors, researching information as requested by nurses and physicians, reviewing orders for logic and clarity, revising orders as requested by the nurse, answering the telephone/ patient call lights, transcribing physician orders, and maintaining medical records. Perform routine quality assurance audits, safety checks, and inventory of supplies.
4. Provide administrative and clerical support including PI audits and data entry
5. Provide clinical support assistance to include, but not limited to, cleaning the work area, maintaining office equipment, troubleshooting common software and hardware problems, changing linens, checking supply inventory, re-stocking supplies, transporting patients/ supplies/ specimens, and assisting in the orientation of new employees and students.
6. Provide direct personal care to patients as outlined in plan of care activities such as bathing, dressing, feeding, assisting with ambulation. Measure and record vital signs, and patient height and weight. May be responsible for specimen collection, skin preps/scrubs, catheter care, capillary blood glucose checks, simple wound care, range of motion exercises, and/or postural drainage. Performs Oxygen room set-up and monitors oxygen flow-rate, performs oropharyngeal and nasopharyngeal suctioning, tracheostomy care, fecal impaction removal, sterile dressing change wound irrigation, IV fluid assembly and monitoring, IV site care and discontinue peripheral IV, ostomy irrigation and care, urinary catheterization and irrigation, performs established oral, nasogastric, gastrostomy tube feeding
7. Reinforce routine teaching given to patients by the registered nurse or physician and document patient understanding of instructions. Distributes patient education materials at the request of patients and/or health care providers

Other Information

Other information:
Education Requirements:
* High school diploma or GED required; higher-level degree may satisfy this requirement.
Licensure/Certification Requirements:
* Listed as a Nursing Assistant I by the North Carolina Department of Health and Human Services
* Licensed as a Nursing Assistant II by the North Carolina Department of Health and North Carolina??
* Basic Life Support (BLS) certification
Professional Experience Requirements:
* Requires one (1) year of clerical or customer service experience and three (3) months of nursing assistant experience
Knowledge/Skills/and Abilities Requirements:
* Must be fluent in verbal and written English language. Capability to develop computer skills if not competent.

Job Details

Legal Employer: STATE

Entity: UNC Faculty Physicians

Organization Unit: SOM OHNS Admin

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email if you need a reasonable accommodation to search and/or to apply for a career opportunity.