Clinical Support Tech I -Urology Support Services

UNC Health Careers; Chapel Hill (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health in Chapel Hill is hiring for a combined administrative and clinical support role within the Urology Support Services team. The position provides pre-procedural calls, appointment setup, message management, and occasional clinical coverage, centered on improving clinic and procedural access.

The role includes direct patient care tasks under supervision, documentation, and collaboration with nurses and physicians.

Qualifications

• Performs clerical tasks, maintains patient records and coordinates care.
• Provides basic patient care support under supervision.
• Requires clear, professional English communication with patients and staff.
• Uses computer systems for documentation, scheduling and data entry.

Responsibilities

• Assists with routine examinations and procedures, and procurement of equipment/supplies.
• Reviews patient care documentation for changes in condition and reports to nurse/physician.
• Handles workload organization, greets visitors, processes orders and maintains medical records.
• Provides clinical support such as room setup, equipment maintenance, and basic troubleshooting.
• Performs personal care activities like bathing, dressing, feeding, ambulation assistance; records vitals as required.
• Reinforces patient education and distributes educational materials.

Skills

Clerical tasks

Patient care

English communication

Computer skills

Education

High school diploma or GED

Job description

Description

Join the Urology team at ACC!

We are excited to introduce a new role that combines both administrative and clinical responsibilities. This dynamic position offers a variety of opportunities to support patient care and improve access to both clinic and procedural services.

Key responsibilities include:

• Completing pre-procedural phone calls with patients
• Preparing new patient appointments
• Managing in-basket messages and provider support
• Cross-training to provide clinical coverage as needed

We are looking for a self-directed, adaptable team member who enjoys variety in their work and is excited to help shape and grow this new role. If you are passionate about delivering exceptional patient care, collaborating with a supportive team, and contributing to improved clinic and procedural access, we'd love to hear from you.

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
Responsible for assisting the professional caregiver in the delivery of patient care, transporting patient and/or equipment, setting up and maintaining patient rooms and performing a wide range of clerical, transcription, and maintenance of the patient care unit desk area functions.

Responsibilities:
1. Assists physicians and other health care providers with routine examinations and procedures, as well as procurement of equipment and supplies.
2. Critically reviews patient care documentation making note of any significant changes in the patient's condition and make an immediate report to a registered nurse or physician.
3. Provides a variety of clerical tasks to include but not limited to organizing and prioritizing workload, greeting and directing visitors, researching information as requested by nurses and physicians, reviewing orders for logic and clarity, revising orders as requested by the nurse, answering the telephone/ patient call lights, transcribing physician orders, and maintaining medical records. Performs routine quality assurance audits, safety checks, and inventory of supplies. Provides administrative and clerical support including PI audits and data entry.
4. Provides clinical support assistance to include, but not limited to, cleaning the work area, maintaining office equipment, troubleshooting common software and hardware problems, changing linens, checking supply inventory, re-stocking supplies, transporting patients/ supplies/ specimens, and assisting in the orientation of new employees and students.
5. Provides direct personal care to patients as outlined in plan of care activities such as bathing, dressing, feeding, assisting with ambulation. Measures and records vital signs, and patient height and weight. May be responsible for specimen collection, skin preps/scrubs, catheter care, capillary blood glucose checks, simple wound care, range of motion exercises, and/or postural drainage.
6. Reinforces routine teaching given to patients by the registered nurse or physician and document patient understanding of instructions. Distributes patient education materials at the request of patients and/or health care providers

Other Information

Other information:

Education Requirements:

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements:

• Listed as a Nursing Assistant I by the North Carolina Department of Health and Human Service
• Basic Life Support (BLS) certification

Professional Experience Requirements:

• Prior experience not required.

Knowledge/Skills/and Abilities Requirements:

• Must be fluent in verbal and written English language. Capability to develop computer skills if not competent.

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Urology Support Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$18.48 - $25.89 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.