Clinical Support Tech 3

University of Rochester; United States; On-site; USD 29,000 - 39,000; Full time

Job summary

University of Rochester is seeking a Clinical Laboratory Support Tech II for the Surgical Pathology SMH department, evening shift, located at 211 Bailey Rd, Rochester, NY 14586. The role involves handling specimens, entering data in LIS, and supporting OR and billing processes in a dynamic lab setting.

The position requires an Associate's degree and 1–2 years of related experience. This is a full-time on-site role with a compensation range based on market data and internal equity.

Qualifications

• Associate's degree in a related field required.

Responsibilities

• Performs a variety of technical assignments involving sequences of related operations and follows written procedures.
• Identifies and processes specimens while maintaining specimen integrity for laboratory testing.
• Trains new or less experienced staff and acts as Tech in Charge, as needed.
• Travels between testing locations, as needed.
• Exercises complex skill and judgment, and knowledge of the principles and methods of a technical field.

Skills

Tech in Charge

Train staff

Problem solving

Education

Associate's degree in a related field

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

211 Bailey Rd, Rochester, New York, United States of America, 14586

Opening:

Worker Subtype: Regular

Time Type: Full time

Scheduled Weekly Hours: 40

Department: 500236 Surgical Pathology SMH

Work Shift: UR - Evening (United States of America)

Range: UR URCB 205 H

Compensation Range: $20.75 - $28.01

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

• Performs a variety of technical assignments involving sequences of related operations. Follows written procedures and ensures appropriate practices are followed. Identifies and processes specimens while maintaining specimen integrity for laboratory testing. Trains new or less experienced staff and acts as Tech in Charge, as needed. Travels between testing locations, as needed. Exercises complex skill and judgment, and knowledge of the principles and methods of a technical field.

Essential Functions:

• Enters patient demographic and insurance information efficiently and accurately. Enters information into the electronic medical record. Ensures completion of all required fields. Understands required information on requisitions. Follows all procedures.
• Logs patient and test information from requisitions into the Laboratory Information System (LIS). Understands how to utilize UR Medicine Labs Test Menu and verifies that acceptable criteria are met. Understands how to read requisitions from different sources. Recognizes unacceptable specimen criteria and enters the problem test so that proper resolution can be made.
• Receives pre-accessioned specimens into the LIS from varying sources. Reconciles batch manifests and accounts for all specimens. Identifies specimen requirements and documents discrepancies or unacceptable criteria in the LIS.
• Identifies specialized testing requests and prioritizes specimens to meet the requested turnaround time (TAT). Receives and triages samples through the chute or drop-off window.
• Prepares specimens and determines stability, volume, need for centrifugation, and the appropriate aliquotting technique to ensure specimen integrity.
• Distributes specimens to the appropriate department for prompt analysis.
• Works on related specialized assignments within the department. Performs specific studies, performs and documents preventive maintenance on equipment as needed. Troubleshoots and maintains automation. Resolves problems with billing. Handles samples for interfaced labs. Creates electronic manifests, prepares, and batches specimens at appropriate temperatures. Ensures appropriate forms and documentation accompany specimens for non-interfaced clients. Processes irretrievable tissues and determines source codes. Enters appropriate and accurate critical accessioning data. Provides support to OR for specimen retrieval and an eight-point quality assurance check. Enters source codes and ensures specimen acceptability criteria. Loads analyzers for testing. Troubleshoots and resolves problems.
• Trains staff in duties and assignments. Conducts cross-training in all technical areas and is responsible for the completion of training/sign-off material. Suggests work improvement methods, ways to increase efficiency, and solve operational problems. Assists in preparing and updating procedures to ensure technical readiness for regulatory inspections. Participates in competency review and assessment of employees.
• Acts as a point person to resolve issues on regular shifts and during weekend rotations. Investigates and problem-solves equipment malfunctions. Provides written documentation of issues as necessary. Functions in the role of Tech in Charge for specific shift assignments, as needed.
• Receives phone inquiries from providers, physicians, customers, and internal lab personnel. Assesses the urgency of a situation and determines the appropriate routing. Investigates problem specimens that result in calling the provider for a resolution. Records complaints, documents specimen requests, and specimen integrity issues.
• Contributes to keeping the laboratory orderly and clean to ensure a safe work environment and the highest quality of work.
• Other duties as assigned

Minimum Education & Experience:

Associate's degree in a related field required and 1 year of experience as a Clinical Laboratory Support Tech II, or 2 years related work e