Clinical Support Specialist

CR & RA Investments, LLC; Naples (FL); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Referral program

Flexible scheduling

Paid training

Weekly pay

Tuition assistance

Nursing programs

Job summary

Team Select Home Care is seeking a Clinical Support Specialist (RN) to support clinical operations in our Naples, FL office. You will perform QA audits, order tracking, and care coordination while ensuring documentation compliance and patient confidentiality.

The role requires an active RN license and preferred home health experience; you will educate field staff and collaborate with multiple teams to maintain high quality care.

Qualifications

• Active Nursing License required; licensure current as applicable.
• Minimum one year of home health experience preferred.
• Strong knowledge of HIPAA guidelines and patient confidentiality.
• Proficient with computer systems and EMR/EHR software.

Responsibilities

• Completes quality assurance audits of medical records for accuracy and compliance.
• Tracks orders and follows up, including 485 forms as needed.
• Assists with face-to-face verification processes and care coordination.
• Educates field staff on clinical compliance and documentation standards.
• Maintains strict confidentiality of patient and agency information.

Skills

HIPAA knowledge

Verbal & written communication

Time management

Cross-team collaboration

EMR/EHR systems

Leadership

Education

RN license

Tools

EMR software

Job description

The Clinical Support Specialist (CSS) is a qualified licensed professional nurse. The CSS is responsible for supporting the clinical operations and tasks in an assigned office/market/state. The CSS functions within state, federal and accreditation guidelines. In this role, you will report to the Director of Nursing (DON)/Director of Patient Care Services (DPCS)/Clinical Supervisor (CS).

Duties/Responsibilities

• Completes Quality Assurance Audits of medical records to include daily visit/shift notes and OASIS documents as applicable, to ensure proper and accurate documentation to maximize reimbursement and compliance through looking for appropriate documentation, medical necessity visit utilization, adherence to the care plan, care coordination and any other documentation applicable
• Assist with order tracking, including 485 as needed to include sending, tracking and follow up
• Assists with Face to Face gathering and tracking and other physician verification processes as requested
• Assists with care coordination and documentation
• Keeps current on all clinical compliance information and can apply/teach that knowledge consistently
• Reports any clinical compliance or billing issues that affect outcomes and/or reimbursement to supervisor
• Discusses clinical questions and provides education directly with field staff during the review process (phone/email/through EMR)
• Recognizes the need for a high degree of accuracy and educates field staff to deficiencies
• Attends in-services and continuing education as applicable
• Functions as member of committees for the position as assigned and applicable
• Attains goals as set forth in annual performance evaluation and the corporate compliance goals
• Submits documentation within required timeframes
• Maintains strict confidentiality on patient, agency, and employee matters
• Assists with quarterly PI process as requested
• Performs other duties as assigned

Required Skills/Abilities/Knowledge

• Knowledgeable on computer system to include back office and device versions and can educate on the systems as needed and requested
• Excellent verbal, written and computer communication skills
• Excellent organization, time management and problem-solving skills
• Able to work and communicate well with multiple teams within the organization to promote viable, ethical, and cost-effective solutions
• Able to effect buy-in from multiple levels of authority
• Able to effectively deal with change
• Able to complete projects within specific timetables
• Ability to work in all computer systems being utilized
• Excellent knowledge of processes or ability to learn and implement
• Ability to be well organized and prepared
• Excellent attendance and ability to deal with teammates in an acceptable manner to further the goals of the team
• Understands HIPAA guidelines
• Requires the ability to use logical and scientific thinking to interpret technical data and solve a broad range of problems including the ability to use complex techniques to assess situations
• Requires the ability to interpret, adapt and react calmly under stressful conditions
• Must be able to relate cooperatively and constructively with clients and co-workers and effectively monitor and develop the abilities of subordinates
• Requires the ability to communicate verbally and in writing and to maintain confidentiality of sensitive information
• Must display strong leadership skills under all circumstances

Education/Experience/Licenses/Certifications

• Minimum of one (1) year of experience in home health (preferred)
• Active Nursing License required. Maintains licensure requirements as applicable to the position/state

Physical Requirements

“You are not required to disclose information about physical or mental limitations that you believe will not interfere with your ability to do the job. However, you should disclose any physical or mental impairment for which special arrangements or accommodations are needed to enable you to perform the essential functions of the job. Your description of any impairment and suggestions for reasonable accommodations will be considered in providing reasonable accommodations.”

Requires the ability to write, dictate or use a keyboard to communicate directives. Utilizes proper body mechanics in multiple environments. Requires the ability to function in multiple environments.

FLSA Status: Non-Exempt

EEO Status: Administrative Support Workers

Benefits + Perks of Joining the Team

• Select Family Medical, Dental, and Vision Insurance
• 401(k)
• Referral Program
• Flexible scheduling
• Paid, hands-on training
• Weekly pay
• Tuition Assistance Programs and Continuing Education opportunities
• Nursing programs for new graduates available!

Pay Range

$25.00 - $35.00 / hour

Team Select Home Care reserves the right to change the above job description and qualifications without notice.

Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law.

Team Select Home Care is an employment-at-will employer.

Team Select Home Care is dedicated to transforming lives by providing compassionate, high-quality in-home care. Founded in 2008, our mission is to change lives for the better. We advocate for families in need, treat our patients like the heroes they are, and empower our team members to make a meaningful difference every day.

We specialize in long-term adult and pediatric private duty nursing, personal care services, and family caregiving programs, all with a personalized, patient-centered approach. Our commitment to excellence is reflected in everything we do, from the way we care for our patients, to how we support our team. We believe that our employees are the heart of our mission, and we’re dedicated to your growth and well-being. At Team Select, you’ll find opportunities for continuous training, career advancement, and professional development.