Clinical Support Services Coordinator I

Charles River Laboratories; Shrewsbury (MA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Bonus/incentives based on performance

401K

Paid time off

Stock purchase program

Health and wellness coverage

Employee and family wellbeing support

Work life balance flexibility

Job summary

Charles River Laboratories in Shrewsbury, MA is seeking a Clinical Support Coordinator I to join our Clinical Support Services Team at the Safety Assessment site. The role supports timely delivery of clinical materials and kits, ensuring documentation and clear communication with sites, clients, and internal teams.

The ideal candidate will be detail-oriented with familiarity with lab procedures, capable of coordinating study information in a Laboratory Information Management System, and able to

Qualifications

• Bachelor’s degree preferred.
• 1 year of related experience in a life science laboratory.
• Detail-oriented with general familiarity with lab procedures.
• Good verbal communication; able to organize and prioritize work.
• Basic computer skills; familiarity with Microsoft Office.

Responsibilities

• Preparing, reviewing, and shipping clinical study kits and supplies according to SOPs and study requirements.
• Actively and clearly communicating with clinical sites, clients, and internal teams regarding study activities related to clinical kitting.
• Assisting with the development and customization of study materials, site manuals, and clinical kits.
• Creating and maintaining studies within a Laboratory Information Management System (LIMS).
• Reviewing study protocols and client documentation to identify study setup and reporting requirements.
• Coordinating the flow of study information between clients, clinical kitting and analysis teams.
• Ensuring compliance with company SOPs, quality standards, and regulatory guidelines.
• Maintaining accurate, complete, and organized data and study documentation.
• Providing support to other departments and service lines as needed.
• Performing additional duties assigned by management.

Skills

Detail-oriented

Verbal communication

Organize and prioritize work

Lab procedures familiarity

Basic computer skills

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Overview

We are seeking a Clinical Support Coordinator I to join our Clinical Support Services Team for our Safety Assessment site located in Shrewsbury, MA. The ideal candidate is detail oriented, has excellent communication skills and has a general familiarity with lab procedures.

Job Description

A Clinical Support Coordinator I provides project support to ensure the timely delivery of clinical materials and shipments. Additionally, this person is responsible for maintaining documentation and records relating to clinical kitting and communicating actively and clearly with multiple parties about clinical supply shipments and deliverables.

• Preparing, reviewing, and shipping clinical study kits and supplies according to SOPs and study requirements.
• Actively and clearly communicating with clinical sites, clients, and internal teams regarding study activities related to clinical kitting.
• Assisting with the development and customization of study materials, site manuals, and clinical kits.
• Creating and maintaining studies within a Laboratory Information Management System (LIMS).
• Reviewing study protocols and client documentation to identify study setup and reporting requirements.
• Coordinating the flow of study information between clients, clinical kitting and analysis teams.
• Ensuring compliance with company SOPs, quality standards, and regulatory guidelines.
• Maintaining accurate, complete, and organized data and study documentation.
• Providing support to other departments and service lines as needed.
• Performing additional duties assigned by management.

Job Qualifications

• Education: Bachelor’s degree preferred.
• Experience: 1-year related experience in a life science laboratory.
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Certification/Licensure: None.
• Other: Must be detail-oriented and have general familiarity with lab procedures. Good verbal communication skills required. Ability to organize and prioritize work to meet deadlines under minimal direction. Basic computer skills; familiarity with Microsoft Office software.

The pay range for this position is between $24-27/hr. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.

About Safety Assessment

Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the‑art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market. Each year approximately 300 investigational new drug (IND) programs are conducted in our Safety Assessment facilities.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non‑GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.

We’re committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.

Equal Employment Opportunity

Charles River is an equal opportunity employer and is committed to providing equal employment opportunities for all qualified applicants and employees without regard to race, color, sex, religion, national origin, ancestry, age, mental or physical disability, family status, pregnancy, military or veteran status, or any other characteristic protected by federal, state, or local laws.

It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e‑mail message to [e-mail]. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.