Clinical Support Representative (69076)

United Digestive; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

United Digestive in Atlanta, GA is seeking a Patient Service Center Assistant to support scheduling, triage calls, and patient inquiries. You will arrange appointments including endoscopy procedures, manage patient information, and coordinate with physicians and staff to ensure smooth operations.

The role requires 2–3 years of gastroenterology experience, High School diploma, and proficiency with Microsoft Office and healthcare software. HIPAA compliance is essential.

Qualifications

• High School Diploma or GED required; 2–3 years of specialty clinical experience.
• Gastroenterology experience preferred; CMA/RMA preferred.
• Proficient with healthcare software and Microsoft Office.
• Able to maintain HIPAA confidentiality and professional demeanor.

Responsibilities

• Schedule patient appointments including endo procedures.
• Handle lab or radiology results and communicate to providers/patients.
• Provide patient education on medical treatments as needed.
• Answer emails/voicemails and return calls promptly.
• Support office staff, physicians, and management in patient care tasks.

Skills

Scheduling

HIPAA compliance

Customer service

Microsoft Office

Education

High School Diploma or GED

Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) preferred

Tools

Electronic Health Records (EHR) systems

Healthcare software

Job description

Job Details

Job Location: Patient Service Center - Atlanta, GA 30328

Position Type: Full Time

Education Level: High School or GED

Travel Percentage: As needed for business requirements.

Job Category: Patient Service Center

GENERAL SUMMARY OF DUTIES

Responsible for supporting office staff, physicians and management with all clinical, clerical, and organizational tasks revolving around patient care. Advanced level scheduling for all patients to include scheduling patient appointments via telephone or electronic communication for: procedures, follow-up office visits, and ancillary services. Additionally, responsible for obtaining accurate documentation of patient information, physician scheduling, endoscopy center scheduling, requests received via the Patient Portal, and for responding, resolving and/or escalating as required, to all patient related issues.

Manage and triage incoming phone calls or assigned tasks to resolve patient inquires with minimal patient transfer to office staff. Assume responsibility for resolving and fulfilling patient requests including test results, prescription refills, and general healthcare questions. Schedule and reschedule appointments to include Endo procedures.

REPORTS TO: Senior Manager, Patient Service Center

RESPONSIBILITIES

• Schedule patient appointments to include endo procedures


• Schedule and obtain results for lab or radiology procedures; accurately communicates results to physicians and patients as necessary (with provider approval)


• Has knowledge of drug uses and dosage requirements


• Prepares requests for prescription refills for physician approval (i.e. enter pharmacy info, send details to MD via telephone encounter)


• Accurately provide or counsel patients and/ or relatives with pertinent information regarding medical treatment or procedures as necessary


• Answers emails and voicemails and returns patient calls in a timely and efficient manner


• Completes requests for information from other AGA staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts


• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information


• Participates in staff meetings as directed by the Office Manager


• Participates in marketing activities as directed by the Office Manager


• Cross trains and performs other PSC functions including phone triage, scheduling, pre-certification, document filing, referral, or medical records management as directed by the management


• Meeting department performance standards some of which are:
  
  
  
  • Address encounters or tasks within 24-48 hours as assigned
  
  
  • Remain available in call queue
  
  
  • Maintain minimum monitoring score of 90%
  
  
  
  


• Any other duties and/or special projects as assigned

REQUIRED EDUCATION, SKILLS & EXPERIENCE

High School Diploma or GED required; Must have 2-3 years of specialty clinical experience, gastroenterology experience preferred. Certified or Registered Medical Assistant preferred, must be computer literate and able to operate healthcare system and multiple Microsoft Office applications.

ADDITIONAL SKILLS AND EXPERIENCE

• Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect


• Displays a professional outgoing warm and helpful attitude


• Possesses compassion for dealing with people who are ill and need help


• Plan, prioritize, and complete multiple tasks as delegated by the Office Manager


• Work under pressure; assess, respond, and communicate issues in a timely manner


• Communicate clearly with patients and coworkers through the telephone, email, and in-person


• Interpret and apply clinical and non-clinical policies and procedures

PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS

Requires sitting and standing associated with a normal office environment; travel as business needs require

QUALIFICATIONS