Clinical Support Representative (68407)

United Digestive; Atlanta (GA); On-site; USD 32,000 - 48,000; Full time

Job summary

United Digestive in Atlanta, GA is seeking a PSC Clinical Support specialist to assist office staff, physicians and management with patient care tasks, scheduling procedures, and managing patient communications.

High School diploma and 2–3 years of specialty clinical experience are required; Medical Assistant certification is preferred. Proficiency with Microsoft Office and healthcare systems, plus HIPAA compliance and strong customer service are essential.

Qualifications

• High School Diploma or GED required.
• 2–3 years of specialty clinical experience, gastroenterology preferred.
• Certified or Registered Medical Assistant preferred; must be computer literate.

Responsibilities

• Schedule patient appointments including endo procedures.
• Obtain lab or radiology results and communicate to physicians/patients as needed.
• Provide information on medical treatments and procedures; counsel patients/relatives.
• Answer emails/voicemails and return calls promptly.
• Process prescription refill requests for physician approval.
• Ensure HIPAA compliance and maintain patient confidentiality.
• Assist with office tasks as directed by the Office Manager.

Skills

Scheduling

HIPAA compliance

Customer service

Microsoft Office

Electronic Health Records

Medical terminology

Telephone triage

Education

High School Diploma or GED

Tools

Microsoft Office

Healthcare computer system

Job description

Job Details. Job Location: Patient Service Center - Atlanta, GA 30328. Position Type: Full Time. Education Level: High School or GED. Travel Percentage: As needed for business requirements. Job Category: Patient Service Center.

GENERAL SUMMARY OF DUTIES:

Responsible for supporting office staff, physicians and management with all clinical, clerical, and organizational tasks revolving around patient care. Advanced level scheduling for all patients to include scheduling patient appointments via telephone or electronic communication for procedures, follow-up office visits, and ancillary services. Additionally, responsible for obtaining accurate documentation of patient information, physician scheduling, endoscopy center scheduling, requests received via the Patient Portal, and for responding, resolving and/or escalating as required, to all patient related issues. Manage and triage incoming phone calls or assigned tasks to resolve patient inquiries with minimal patient transfer to office staff. Assume responsibility for resolving and fulfilling patient requests including test results, prescription refills, and general healthcare questions. Schedule and reschedule appointments to include Endo procedures.

REPORTS TO: Senior Manager, Patient Service Center

RESPONSIBILITIES

Duties include but are not limited to:

• Schedule patient appointments to include endo procedures
• Schedule and obtain results for lab or radiology procedures; accurately communicates results to physicians and patients as necessary (with provider approval)
• Has knowledge of drug uses and dosage requirements
• Prepares requests for prescription refills for physician approval (i.e. enter pharmacy info, send details to MD via telephone encounter)
• Accurately provide or counsel patients and/ or relatives with pertinent information regarding medical treatment or procedures as necessary
• Answers emails and voicemails and returns patient calls in a timely and efficient manner
• Completes requests for information from other AGA staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
• Participates in staff meetings as directed by the Office Manager
• Participates in marketing activities as directed by the Office Manager
• Cross trains and performs other PSC functions including phone triage, scheduling, pre-certification, document filing, referral, or medical records management as directed by the management

Meeting department performance standards some of which are:

• Address encounters or tasks within 24-48 hours as assigned
• Remain available in call queue
• Maintain minimum monitoring score of 90%

Any other duties and/or special projects as assigned.

REQUIRED EDUCATION, SKILLS & EXPERIENCE

High School Diploma or GED required; Must have 2-3 years of specialty clinical experience, gastroenterology experience preferred. Certified or Registered Medical Assistant preferred, must be computer literate and able to operate healthcare system and multiple Microsoft Office applications.

ADDITIONAL SKILLS AND EXPERIENCE

PSC Clinical Support must be able to:

• Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
• Displays a professional outgoing warm and helpful attitude
• Possesses compassion for dealing with people who are ill and need help
• Plan, prioritize, and complete multiple tasks as delegated by the Office Manager
• Work under pressure; assess, respond, and communicate issues in a timely manner
• Communicate clearly with patients and coworkers through the telephone, email, and in-person
• Interpret and apply clinical and non-clinical policies and procedures

PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS

Requires sitting and standing associated with a normal office environment; travel as business needs require

Qualifications