Clinical Support Representative

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); In loco; USD 36.000 - 54.000; Tempo pieno

Descrizione del lavoro

Penn Medicine's Dermatology Clinic in Philadelphia is seeking a Clinical Support Representative (CSR) to support the practice by performing clinical and administrative duties, including assisting patients in exam rooms and updating documentation.

You will room patients in EMR, assist with procedures as needed, manage clerical tasks, and help maintain infection control and patient education materials. Prior MA or CNA training and CPR are valued, with 1+ year of related experience preferred.

Competenze

• H.S. Diploma or GED required.
• Completion of accredited Medical Assistant or CNA program preferred.
• 1+ year related experience preferred.

Mansioni

• Room patients promptly and alert the provider in EMR.
• Chaperone patients during appointments when requested.
• Assist patients with walking, transfers, and exam prep.
• Complete medical forms and prepare patient correspondence.
• Maintain infection control and clean, disinfect instruments.
• Support clerical tasks and test results as needed.

Conoscenze

Interpersonal communication

English proficiency

Basic computer skills

Attention to detail

Time management

EMR skills

Formazione

High school diploma

Medical Assistant or CNA program

1+ year related experience

Descrizione del lavoro

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Location: Perelman Center for Advanced Medicine-3400 Civic Center Blvd

Department: Dermatology Clinic

Hours: Fulltime

Summary: The Clinical Support Representative (CSR) supports the practice by performing clinical and administrative duties including assisting patients in exam rooms, updating documentation, and cleaning and sterilizing equipment.

Responsibilities

Patient Care Accountabilities

• Promptly rooms patients, using EMR to alert provider that patient is ready.
• If requested by patients, act as chaperone / patient observer during appointments or procedures.
• Assists patients as needed with walking, transfers, dressing, undressing, preparing for the exam remains in exam room when necessary/requested.
• Functions as a witness for procedural consents if required.
• Responds appropriately to emergency/code situations.

Clerical/Other Accountabilities

• Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc.
• Completes medical forms and other requests for information as appropriate and required. Prepares and sends patient correspondence as required.
• Assists clinical staff with the maintenance of patient education materials as needed.
• Promptly performs call-backs as directed by provider and manager.
• Provides patients with follow up care instructions as instructed by provider.

Environmental/Safety Accountabilities

• Adheres to universal body fluids precautions and infection control policies. Disposes of infectious waste properly. Promotes infection control by using appropriate hand washing techniques.
• Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared.
• Cleans and disinfects instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order. Notifies Supervisor of malfunctions. Sets up equipment and instruments as per practice protocol. Cleans and restocks equipment as needed. Authorized to access secured area to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts. Secures stock items in appropriate location.
• CSRs, if applicable as per regulatory guidelines: Maintains medication storage closet inventory and security checks expiration dates removes outdated items.

Other/Regulatory

• Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc.).
• Flexible and readily adopts new processes and engages in practice operation changes.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Credentials

• CPR (Required)
• MA Certification or CNA License (Preferred)

Education or Equivalent Experience

• H.S. Diploma/GED (Required)
• Completion of an accredited Medical Assistant or Certified Nursing Assistant program (preferred)
• 1+ years Related experience (preferred)

Skills and Abilities

• Demonstrated interpersonal/verbal communication skills.
• Ability to speak, read, and write in English.
• Basic computer knowledge and skills.
• Attentive to detail.
• Time management and organization skills.
• EMR skills (preferred).

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.