Clinical Support Liaison

Insight Hospital and Medical Center; Chicago (IL); On-site; USD 36,000 - 60,000; Full time

Job summary

A healthcare facility in Chicago is seeking a Clinical Support Liaison to assist pharmacy operations under a licensed pharmacist. The role includes marketing the IM2 program to healthcare providers, preparing educational materials, and coordinating telehealth program logistics. Candidates must obtain a pharmacy technician license within one month of hiring and possess strong communication skills. This position serves a diverse age population, ensuring effective patient and staff interactions. Join us to support vital healthcare services in the community.

Qualifications

• Pharmacy Technician license mandatory within 1 month of hire date.
• Pharmacy technician program Certification required as per state law mandates.
• Effective oral and written communication skills.

Responsibilities

• Assists the pharmacist in preparing patient education.
• Retrieves accurate drug information.
• Completes work activities through effective management of time and tasks.
• Assist with publishing and distributing newsletters and notices.
• Effectively supports management.
• Completes work activities through time, tasks and resources management.
• Manages own conduct, performance, attitude, attendance and punctuality with customer focus.
• Participates in implementing goals, objectives and procedures of the department and facility.
• Performs other duties as assigned or scheduled.

Skills

Effective oral and written communication skills

Ability to work with healthcare professionals

Interpersonal skills

Pharmacy terminology

Education

High School or GED Graduate

Pharmacy Technician license

Pharmacy Technician certification

Job description

Insight Hospital and Medical Center

Chicago, Illinois

JOB DECRIPTION – Clinical Support Liaison-Pharmacy Department

POSITION TITLE:

Clinical Support Liaison for the IM2 program.

The following statements are intended to describe the general nature and level of work. They are not a complete list of all responsibilities or duties required of individuals assigned to this position nor does it specify all required skills. As tasks and responsibilities will change according to the needs and direction of the program.

POSITION SUMMARY:

Clinical Support Liaisons are those who, under the supervision of a licensed pharmacist, assist in the various activities of the IM2 program. It is recommended for candidates to get licensed as a pharmacy technician within 1 month of hire. Once a licensed Pharmacy Technician pharmacy department not requiring the professional judgment of the pharmacist. Such duties include, but need not be limited to:

Marketing of IM2 program to Providers Clinic

Going to provider offices to spread awareness about the program. Included but not limited to: presentations about the IM2 program. Sharing the importance of why patients should join the program. Giving information about the Clinical Drug Therapy Management (CDTM) agreement to providers. Collecting all desired disease state settings and medications needed. (orals, infusions, etc) Sharing the collaborative practice model to Provider offices and clinics. How the pharmacist will be working together under the provider. Answering any questions about the program and sharing testimonials from patients in the program.

Working with the Marketing Team at Insight to get the following accomplished: Brochures, Posters, Website enhancement, flyers, interviews, and videos on the full scope of the IM2 program through Insight.

Assisting in calling patients to be enrolled in the telehealth program, being forerunners of the logistics of the telehealth program with the pharmacy department, and making daily updates to the pharmacy performance trackers for the program.

All projects given by leadership as program expands.

When a candidate is a licensed Pharmacy Technician, they may be trained in operations within the pharmacy as well. Technicians must function in strict accordance with standard, written procedures and guidelines, with deviations approved by the supervising pharmacist. Organizational relationships include being directly responsible to the Pharmacist, Pharmacy Manager and Director of Pharmacy.

Age Population served:

The pharmacy service population varies from birth to elder adults. Included in this job description are additional standards that will specify responsibilities for the age population served.

Position Responsibilities.

• Assists the pharmacist in the preparation of patient, physician and nursing education.
• Assists the pharmacist in the retrieval of accurate, concise, applicable and timely drug information.
• Obtains clinical pharmacokinetic data to assist the pharmacist in designing effective, safe, and economical therapeutic medication regimens, including the calculation of creatinine clearance in appropriate patients.
• Assist with publishing and distributing newsletters and notices.
• Effectively supports management.
• Completes work activities through effective management of time, tasks and available resources.
• Manages own conduct, performance and attitude, including time, space and paper; ethics; attendance and punctuality; and customer focus.
• Participates in implementing goals and objectives and policy and procedures of the department and facility.
• Performs other duties as assigned or scheduled.

CONTACTS:

Frequently comes in contact with health care professionals, nurses, pharmacists, staff, patients and visitors under a wide variety of circumstances.

PHYSICAL DEMANDS:

• Prolonged, extensive or considerable stationary work or work that requires movement throughout the facility.
• May lift/push or transport medication carts or IV fluid carts.
• Occasional lifting of boxes up to 25 pounds.
• Minimal stretching for boxes and materials and supplies.
• May read for long periods of time.
• May use the telephone or other communication devices to interact with other healthcare personnel.
• Employees will use computers, modems, Telxon, calculators, adding machines and pharmaceutical scales.
• An alert mind is needed in an environment where the demands of accuracy and promptness allow little room for human error (i.e., rested, alcohol and medication free).
• Must be able to travel throughout the hospital and work at computer terminals.
• Must provide evidence of good health according to hospital policy.

EDUCATION/EXPERIENCE:

• The following are requirements for the scheduler position:
• At minimum, a High School or GED Graduate.
• Pharmacy Technician license mandatory within 1 month of hire date.
• Pharmacy technician program Certification required in line with state law mandates. Must get certified within the timeframe of the state candidate is working in.
• Effective oral and written communication skills.
• An aptitude for working with other health care professionals.

WORKING CONDITIONS:

• May be exposed to risk of bloodborne disease, patients and chemotherapy on occasion.
• May be exposed to very sick patients, mentally ill patients and death.
• Subject to varying and unpredictable circumstances, including emergency or disaster situations.
• Occasionally subjected to irregular hours and occasional work pressure due to multiple calls, tasks and inquiries.

Insight is an equal opportunity employer and values workplace diversity!