Clinical Support Lead

Arine; United States; Remote; USD 55,000 - 60,000; Full time

Job summary

Arine is seeking a Lead Clinical Support Specialist to help lead a clinical team using the Arine platform to deliver optimal outcomes for customers. You will partner with the Lead Clinical Pharmacist to guide a clinical care team and engage patient, provider, and pharmacist stakeholders to drive medication outcomes.

The role emphasizes strategic planning with leadership, managing a dedicated Clinical Care Support team, and aligning client expectations while communicating progress and roadblocks.

Qualifications

• At least 12 months experience managing a Clinical, Patient or Customer Support Team with a track record of excellence and leadership (required).
• Team management and coaching experience, preferably remote.
• Excellent analytical skills.
• Ability to quickly problem-solve and triage clinical and operational situations.
• Ability to organize and set priorities reflecting job responsibilities.
• Excellent communication and project management skills.
• Ability to engage with patients, promote adherence and show empathy and compassion.
• Strong grasp of standard workflows for medication adherence.
• Ability to apply judgment and work independently to meet deadlines.
• Ability to work effectively within a team and build consensus.
• Eagerness to learn new skills in a fast-paced environment.
• Strong computer skills including Microsoft Word, Excel, Google Sheets/Documents

Responsibilities

• Support oversight of goals, progress, and resource allocation of an Arine full-service clinical project.
• Develop intervention strategies to optimize medication utilization, achieve quality measures, and other established goals.
• Manage team productivity and timelines to ensure goals are met.
• Ensure quality assurance standards are met.
• Represent Arine’s Clinical Care team at customer meetings, and lead internal staff meetings.
• Hire, train, and schedule team members and help lead growth of the team.
• Manage and conduct performance reviews for assigned team members.
• Respond to questions by patients, providers, and other professional personnel and team members.
• Comply with all company policies and state and federal rules and regulations.

Skills

Team management

Coaching

Analytical skills

Problem solving

Prioritization

Communication

Project management

Empathy

Medication adherence

Decision making

Team collaboration

Adaptability

MS Office

Job description

The Role:

We are looking for a Lead Clinical Support Specialist to assist in leading one of the clinical teams that uses the Arine platform to deliver excellent outcomes for our customers.

The purpose of the Lead Clinical Support Specialist position is to assist in managing a patient engagement program that achieves five-star results across a variety of Medicare Part C and Part D measures. The Lead Clinical Support Specialist partners with the Lead Clinical Pharmacist to achieve these results by setting a strategic approach with Arine leadership and with other Clinical Care Leads, by managing a dedicated Clinical Care Support team that engages patients, providers and pharmacists to drive excellent medication outcomes, and engaging client teams and Arine Customer Success to align expectations and communicate roadblocks and progress.

What You’ll be Doing:

• Support oversight of goals, progress, and resource allocation of an Arine full-service clinical project
• Develop intervention strategies to optimize medication utilization, achieve quality measures, and other established goals
• Manage team productivity and timelines to ensure goals are met
• Ensure quality assurance standards are met
• Represent Arine’s Clinical Care team at customer meetings, as well as lead internal staff meetings
• Hire, train, and schedule team members and help lead in the growth and development of the team
• Manage and conduct performance reviews for assigned team members
• Respond to questions by patients, providers, and other professional personnel and team members
• Comply with all company policies and state and federal rules and regulations

Who You Are and What You Bring:

• At least 12 months experience managing a Clinical, Patient or Customer Support Team, with a track record of excellence and demonstrated leadership (required), experience within the healthcare field preferred.
• Team management and coaching experience required, preferably within a remote setting.
• Excellent analytical skills
• Ability to quickly problem solve and triage both clinical and operational situations
• Ability to organize and set priorities which accurately reflect the relative importance of job responsibilities
• Excellent communication and project management skills
• Ability to engage with the patients, promote adherence and treat patients with empathy and compassion
• Strong grasp of standard workflows for medication adherence
• Ability to apply judgment and make informed decisions in order to work independently and meet deadlines
• Ability to work effectively within a team and foster effective working relationships and build consensus
• Eagerness to learn new skills in a fast-paced, dynamic environment
• Strong computer skills, including facility with Microsoft Word, Excel, Google Spreadsheets, and Google Documents

Remote Work Requirements:

• An established private work area that ensures information privacy
• Reliable internet capable of low latency with the ability to carry video and voice calls without breaking up
• This role is remote, but you will be required to come to on-site meetings multiple times per year. This may be during the interview process, onboarding, and for team meetings

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

The posted range represents the expected salary for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The salary range for this position is: $55,000-60,000/year.

Job Requirements:

• Ability to pass a background check
• Must live in and be eligible to work in the United States

Information Security Roles and Responsibilities:

All staff at Arine are expected to be part of its Information Security Management Program and undergo periodic training on Information Security Awareness and HIPAA guidelines. Each user is responsible to maintain a secure working environment and follow all policies and procedures. Upon hire, each person is assigned and must complete trainings before access is granted for their specific role within Arine.

Check our website at https://www.arine.io This is a unique opportunity to join a growing start-up revolutionizing the healthcare industry!

Arine is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with fairness and respect. We do not discriminate on the basis of race, ethnicity, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. Our hiring decisions and employment practices are based solely on qualifications, merit, and business needs. We encourage individuals from all backgrounds to apply and join us in our mission.

For security purposes, official communications from Arine will only come from @arine.io email addresses or through our authorized platforms, including Rippling, TurboCheck, Jobma, and Checkr. If you receive a message claiming to be from Arine through another source, or if you have concerns about its authenticity, please contact us before sharing personal information or taking any action. We will never request payment or sensitive personal information (copy of government-issued ID, social security number, bank details, etc.) during the recruiting process.

Note to Recruitment Agencies: We appreciate your interest in finding talent for Arine, but please be advised that we do not accept unsolicited resumes from recruitment agencies. All resumes submitted to Arine without a prior written agreement in place will be considered property of Arine, and no fee will be paid in the event of a hire. Thank you for your understanding.